AeroLeads people directory · profile
Stephanie Longo Email & Phone Number
Senior Manager, Customer Experience
at
ClearCaptions, LLC
2 work emails found
@cox.com
2 phones found area 804 and 404
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Senior Manager, Customer Experience
Location
Norfolk City County, Virginia, United States
Company size
Who is Stephanie Longo? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Stephanie Longo is listed as Senior Manager, Customer Experience at ClearCaptions, LLC, a company with 14312 employees, based in Norfolk City County, Virginia, United States. AeroLeads shows a work email signal at cox.com, phone signal with area code 804, 404, and a matched LinkedIn profile for Stephanie Longo.
Stephanie Longo previously worked as Director of Customer Care at Cox Communications and Regional Customer Experience Manager at Cox Communications. Stephanie Longo holds Bachlor Of Science, Business from Strayer University (Va).
Company email context
Email format at ClearCaptions, LLC
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{first}.{last}@cox.com
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AeroLeads found 2 current-domain work email signals for Stephanie Longo. Compare company email patterns before reaching out.
Profile bio
About Stephanie Longo
Results oriented leader with proven performance in maintaining a high level of results and accountability while developing employees and ensuring engagement throughout all levels of the organization. Strong business acumen with 18 years of extensive experience operating fast paced environment including customer care, sales and retention inbound call centers. Passionate about the customer experience and ensuring the company’s brand is favorable
Listed skills include Team Leadership, Sales, Leadership, Management, and 22 others.
Current workplace
Stephanie Longo's current company
Company context helps verify the profile and gives searchers a useful next step.
Clearcaptions, Llc
8 roles
Stephanie Longo work experience
A career timeline built from the work history available for this profile.
Director Of Customer Care
CurrentResponsible for the day-to-day activity of a Customer Care inbound call center with 280 technical support agents, 18 supervisors and 4 managers. Skilled in driving high performance results while motivating employees to exceed goals.
Feb 2021 - Present
Regional Customer Experience Manager
Successfully launched and operationalized a Customer Experience team within a new Customer Care environment. Responsible for addressing all escalations received from Cox Corporate, Regional Leadership Teams, BBB, FCC, and SCC along with other miscellaneous paths. Accountable for reviewing all customer surveys to identify trends that could lead to process.
May 2014 - Feb 2021
Regional Director Of Customer Loyalty
Responsible for leading the highly competitive Virginia Region Inbound Retention call center with over 75 employees in two locations. Strengthened and expanded the existing team to consistently meet and exceed retention and sales goals while maintaining staffing and budget. Skilled in driving high performance and motivating manager, supervisors, and front.
Jan 2013 - May 2014
Sales Manager
Responsible for maintaining the day to day activities for the Inside Sales and Inside Retention departments with a staff of 12 Sales Reps and 1 Account Support Rep. Ensure sales goals are met while maintaining service levels as well. Assist sales reps in finding new opportunities for sales within existing customer base. Work with Marketing to come up with.
Oct 2005 - Dec 2012
Sales Manger
Responsible for team of inside sales consultants selling website advertising to hotels. Ensure sales goals are met along with call volume for new prospects. Manage all aspects of department including sales, customer service, and marketing.
Oct 2005 - Oct 2006
Sales/Operations Manager
Allianz Global Assistance (Formely World Access)
Responsible for managing inbound contact center operations with an emphasis on sales and customer service. Also responsible for Fulfillment and Data Entry departments. Manage a staff of 6 supervisors and 60 phone/fulfillment/data entry associates. Also responsible for preparing budget variances.
May 2003 - Oct 2004
Sales Manger
Affinion Group (Previously Trilegent)
Responsible for managing inbound contact center sales and operations with a staff of 14 supervisors and 200 phone consultants. Ensured goals for call quality and sales were met while maintaining client relations for a consumer protection service. Prepared service level reports for clients.
Oct 1995 - Apr 2003
Team & coworkers
Colleagues at ClearCaptions, LLC
Other employees you can reach at cox.com. View company contacts for 14312 employees →
KD
Kiera Daughtry
Colleague at Clearcaptions, Llc
Pooler, Georgia, United States, United States
View →
ML
Mom Law
Colleague at Clearcaptions, Llc
Pensacola, Florida, United States, United States
View →
SM
Steve Mac
Colleague at Clearcaptions, Llc
Orange County, California, United States, United States
View →
NV
Naga Venkata Girish Thatavarthi
Colleague at Clearcaptions, Llc
Atlanta, Georgia, United States, United States
View →
HB
Holly Bauer
Colleague at Clearcaptions, Llc
Virginia Beach, Virginia, United States, United States
View →
SW
Steve Waters
Colleague at Clearcaptions, Llc
Oklahoma City Metropolitan Area, United States
View →
GR
Gustavo Rico
Colleague at Clearcaptions, Llc
Las Vegas, Nevada, United States, United States
View →
NS
Nancy Scott
Colleague at Clearcaptions, Llc
West Warwick, Rhode Island, United States, United States
View →
RD
Russell Doss
Colleague at Clearcaptions, Llc
Atlanta, Georgia, United States, United States
View →
JE
Jonathan Edghill
Colleague at Clearcaptions, Llc
Virginia Beach, Virginia, United States, United States
View →
Kiera Daughtry
Colleague at Clearcaptions, Llc
Pooler, Georgia, United States, United States
View →
ML
Mom Law
Colleague at Clearcaptions, Llc
Pensacola, Florida, United States, United States
View →
SM
Steve Mac
Colleague at Clearcaptions, Llc
Orange County, California, United States, United States
View →
NV
Naga Venkata Girish Thatavarthi
Colleague at Clearcaptions, Llc
Atlanta, Georgia, United States, United States
View →
HB
Holly Bauer
Colleague at Clearcaptions, Llc
Virginia Beach, Virginia, United States, United States
View →
SW
Steve Waters
Colleague at Clearcaptions, Llc
Oklahoma City Metropolitan Area, United States
View →
GR
Gustavo Rico
Colleague at Clearcaptions, Llc
Las Vegas, Nevada, United States, United States
View →
NS
Nancy Scott
Colleague at Clearcaptions, Llc
West Warwick, Rhode Island, United States, United States
View →
RD
Russell Doss
Colleague at Clearcaptions, Llc
Atlanta, Georgia, United States, United States
View →
JE
Jonathan Edghill
Colleague at Clearcaptions, Llc
Virginia Beach, Virginia, United States, United States
View →
2 education records
Stephanie Longo education
Bachlor Of Science, Business
Education record
FAQ
Frequently asked questions about Stephanie Longo
Quick answers generated from the profile data available on this page.
What company does Stephanie Longo work for?
Stephanie Longo works for ClearCaptions, LLC.
What is Stephanie Longo's role at ClearCaptions, LLC?
Stephanie Longo is listed as Senior Manager, Customer Experience at ClearCaptions, LLC.
What is Stephanie Longo's email address?
AeroLeads has found 2 work email signals at @cox.com for Stephanie Longo at ClearCaptions, LLC.
What is Stephanie Longo's phone number?
AeroLeads has found 2 phone signal(s) with area code 804, 404 for Stephanie Longo at ClearCaptions, LLC.
Where is Stephanie Longo based?
Stephanie Longo is based in Norfolk City County, Virginia, United States while working with ClearCaptions, LLC.
What companies has Stephanie Longo worked for?
Stephanie Longo has worked for Clearcaptions, Llc, Cox Communications, Cox, Dominion Enterprises, and Allianz Global Assistance (Formely World Access).
Who are Stephanie Longo's colleagues at ClearCaptions, LLC?
Stephanie Longo's colleagues at ClearCaptions, LLC include Kiera Daughtry, Mom Law, Steve Mac, Naga Venkata Girish Thatavarthi, and Holly Bauer.
How can I contact Stephanie Longo?
You can use AeroLeads to view verified contact signals for Stephanie Longo at ClearCaptions, LLC, including work email, phone, and LinkedIn data when available.
What schools did Stephanie Longo attend?
Stephanie Longo holds Bachlor Of Science, Business from Strayer University (Va).
What skills is Stephanie Longo known for?
Stephanie Longo is listed with skills including Team Leadership, Sales, Leadership, Management, Crm, Telecommunications, Customer Retention, and Call Centers.
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