Stephanie Stapper Email & Phone Number

Bogotá D.C., Colombia

- Guarantee excellent relations with clients, staff and vendors.- Financial control.- Hire staff according to our client's needs. - Make sure we comply safety and health policies. - Manage social media ccounts.

Bogotá, Capital District, Colombia

- Manage a team of supervisors and agents assigned to me.- Coordinate and develop my team through Teleperformance’s policies and standards to guarantee the expected performance.- Create solid strategies that allow me to achieve short-, medium- and long-term goals.- Look for continuous improvement of KPIs, productivity, effectiveness and quality by working together with support areas of the company.- Create an effective resource management according to maximize their productivity and guarantee a good service.- Gather and analyse information to create productivity reports to our high management team and our client.- Facilitate a good communication with our client.- Monitor our security guidelines and train my team towards creating a safe space where we are all aware of how important it is for Teleperformance and our client to keep sensitive information protected.

Bogotá, Capital District, Colombia

- Manage a team of supervisors and agents assigned to me (Headcount: 60+ Agents and 4 Supervisors). - Reach compliance and exceed the operational standards (Quality, CSAT, KSAT, Etc.) through support, teaching and constant guidance.- Check constantly and within work hours, the performance and quality of both Supervisors and Agents according to the operational standards to validate that these are on target.

Bogotá, Distrito Capital, Colombia

- Provide advice and adequate response to customers regarding the services provided. The attention is provided through calls and email.- Understand, classify and analyse the reason why the customer is calling and deliver the appropriate procedure to resolve it.- Provide a specific resolution to each customer and assure an excellent call handling to meet their expectations.

Bogotá D.C. Area, Colombia

- Serve as the point of contact for clients and vendors, or act as the liaison between the Sales Office and clients throughout the event process.- Serve walk-in customers who are interested in hosting an event in the hotel.- Ensure smooth operations of the event throughout the entire hotel.- Responsible for the correct billing. - Daily report of events to be held in-house.

Bogotá, Bogotá D.C. Department, Colombia

Corporate and social events coordinator: - Permanent seek of new businesses and creation of competitive proposals. - Lead site inspections inside the property. - Event coordination with special attention to details. - Building solid relations with both clients and vendors. - Responsible for the correct billing process.International Accounts Manager - Opening new businesses with companies located in other countries. - Negotiating corporate rates for new companies. - Coordinate groups in-house. - Keep a professional and frequent contact with my portfolio.IHG Business Rewards Loyalty Leader - Manage the program by working together with our sales force. - Train our staff in what it means to be part of this loyalty program and how it can add value to our product. - Resolve any doubts our clients or staff may have in regards the program. - Audit the correct charge of points earned by our clients.

Bogotá

Corporate and social events coordinator: - Permanent seek of new businesses and creation of competitive proposals. - Lead site inspections inside the property.- Event coordination with special attention to details. - Building solid relations with both clients and vendors. - Responsible for the correct billing process.International Accounts Manager - Opening new businesses with companies located in other countries. - Negotiating corporate rates for new companies. - Coordinate groups in-house. - Keep a professional and frequent contact with my portfolio.

Bogotá

- In charge of checking in and out our customers according to their reservations. - Reporting daily revenue to the hotel manager. - Provide an excellent service by resolving any questions our customers may have. - Leader in upselling. - Leader in “Golden Spy Program” which consists in paying high attention to what our customers preferences are so we can make their future stays a lot better.

Colombia

- Conceptualize marketing campaigns. - Produce digital content for corporate social media. - Monthly follow up and reports. - Creating strong relations with our clients. - Develop new ideas and creative concepts with the art director. - Lead presentations to our colleagues and clients. - Audit grammar and redaction.

Hotel Hacienda Royal

- In charge of checking in and out our customers according to their reservations. - Reporting daily revenue to the hotel manager. - Provide an excellent service by resolving any questions our customers may have.

Master Of Digital Business, E-Commerce/Electronic Commerce

Comunicadora Social - Organizacional, Comunicación Social