The following details are my selected contributions, impacts, and key highlights:• Developed and directed annual compliance program for HQ and state-based field offices, including efforts to ensure seamless communication and reporting, align with state, federal, and international laws, and ensure employees remain abreast of current regulations, policies, and processes.• Unearthed, addressed, and resolved a wide array of risks and policy-based weaknesses.• Partnered with the Head of Operational Account Services to ensure alignment of contracts with budgetary components.• Championed all facets of new business implementation while maintaining alignment with budgetary components; efforts included unearthing business challenges and opportunities and driving data analytics to foster and promote strategic recommendations.• Demonstrable success addressing and resolving customer-related issues, anticipating program deliverables and internal process improvements, and ensuring continuous customer satisfaction.• Served as employee liaison and contact point for a wide range of issues, dilemmas, and disputes.• Functioned as contact point between TMC Account Manager and AARP Corporate Travelers.• Drove collaborative efforts with internal partners representing finance, accounting, ethics, compliance, and procurement sectors.• Acted as AARP Representative for partnership agreement between garage and building owners.• Recognized for excellence in contract management, cross-functional collaboration, team leadership, P&L accountability, deliverable tracking, budgetary governance, invoicing, and all employment-related activities and functions ranging from hiring and onboarding to administering disciplinary actions and terminations.

Assist undergraduate students with problems and solutions regarding degree requirements and other issues pertaining to enrollment to the university via telephone, e-mail and face-to-face interactions. Maintain current knowledge of federal/state regulations and requirements as well as UMUC’s policies/procedures to accurately answer questions about academic progress, program requirements, policies, and dates/deadlines. Serve as the primary academic advisor to a group of assigned undergraduate advisees by responding to incoming e-mail and telephone calls. Provide orientation to newly assigned students, ongoing academic guidance, and referral to appropriate student support offices of the University. Provide academic advising and support retention efforts by conducting proactive outreach to students via telephone and e‐mail. Provide comprehensive, timely and high quality service to all internal and external customers / students. Ensure individual and unit goals are achieved on a daily basis. Use of PeopleSoft and Goldmine Databases.

Assisted in the smooth and efficient functioning of the division by providing business development support. Responsible for data management and used applicable customer management databases. Consulted with other FOH divisions regarding customer questions or inquiries, billing issues, FOH products and services, or other concerns relevant to a customer’s agreement. Developed agreements in Services Tracking & Management System (STM) and created statements of work, which documented FOH’s services and associated cost. Associate of over 2500 statements of work with revenue ranging from $2500 to 10 million dollars. Worked in conjunction with 6 Occupational Health Consultants and 2 Occupational Health Executive Consultants. One of the first original Business Development Associates when the division was created helped with molding the job description and functions, created templates to increase efficiency of divisional operations using Word, Excel and PowerPoint, such as Agency Background Summaries.

Staff Assistant to Director of Acquisition Workforce (GS15) and Director of Contract Operations (SES). Provided assistance to 30 staff members. Coordinator for correspondence and consolidated answers to and from the department.