Stephanie Kulesa Email & Phone Number

Hudson, Ohio, United States

Assist Regional Sales Managers in prospecting new clients – providing demonstrations of products, services, and tools.Operational subject matter expert of all program KPIs, products, and services to support sales function.Understand the needs of clients, build rapport, and provide consultative solutions to complex business needs.Gather and document information/details – communicate broadly to streamline new client implementation.Assists Business Development and Client Services Teams, as needed, to coordinate and facilitate new accounts.Routinely schedule and coordinate meetings and presentations. Routinely communicate internally the results of client meetings andaction items to ensure timely task completion and all departments. are informed. Routinely communicate externally the results of client meetings, action plans and follow-up items. Answers questions, recommends services to address customer concerns and responds to client requests. Provide set-up and training of user tools as needed. Evaluates repeated client requests to determine integration intostandard processes/procedures and conducts data reviews to identify areas of improvement.

Independence, Oh, United States

Recovered revenue spent on behalf of policyholders through negotiation, arbitration, mediation, or litigation.Evaluated and negotiated subrogation recoveries with third party carriers, responsible party(s) and other legal representatives/attorneys. Determined arbitration and litigation recovery potential prior to filing suit.Collaborated with Claims Representatives to ensure all evidence received and investigations complete. Settled cases within given authority level.Identified carriers of responsible party/parties. Determined extent of liability, damages, and contribution potential.Managed the pursuit and recovery of subrogation claims in a timely and aggressive manner.

Independence, Oh, United States

Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases. Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies.Resolve complex, severe exposure claims, using high service-oriented file handling.Pay and process claims within designated authority level.Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments.Contact or interview claimants, doctors, medical specialists, or employers to get additional information.Maintain claim files such as records of settled claims and an inventory of claims requiring detailed analysis.

Independence, Oh, United States

Maintained all records and ensured that accurate information was entered into the database.Answered questions and trained newly hired employees in corporate policies and procedures.Resolve complex, severe exposure claims, using high service-oriented file handling.Pay and process claims within designated authority level. provided detailed updates to clients.

Independence, Oh, United States

Obtaining detailed information to enter accurately into a claim system.Providing excellent customer service to clients, vendors, body shops, and fleet drivers.Assisting clients and fleet drivers in reporting various types of vehicle damage claims while coordinating repair facilities and tow vendors.

Akron, Ohio