Hired as a Full-time employee evidencing client satisfactionSystem upgrade testing for FIS OmniPlus Administer Web and Omni Web ServicesPreparing documentation and test case scenarios for a large implementation project

Consulted for FIS Reviewed and analyzed Functional Design documents and associated Jira tickets to write test cases with exceptional detailProvided smoke testing and system integration testing for FIS Omni Defined Benefit and Omni Annuity components while regression testing FIS Defined Contribution functionality in OmniAdminWebReported defects in Jira to provide traceability of issues found while testing

Consulted for the Federal Retirement Thrift Investment Board which oversees operation of the Thrift Savings Plan, requiring Active Security Clearance Analyzed business needs to create and document business/functional requirements for changes to OmniPlus and downstream applications to ensure expedition and production Developed test cases to determine the software is working properly and meets the business needsManaged traceability of all requirements for successful implementationSelected as a member of the Compliance Team to test and process all aspects of the Required Minimum Distributions Tested and implemented the SECURE Act which changed the required minimum distribution ageTested and implemented the CARES Act increasing access to participants’ funds and waiving required minimum distributions in 2020, due to COVIDResponsible for all aspects of Excess Contributions including verifying incoming forms, testing and producing returnsResearched and provided guidance to escalated issues sent to the Account Security team to ensure the best protection to the participantsProcessed requests to receive archived documentation from the National Archives and Records Administration Researched erroneous death holds initiated by the Social Security Administration and created monthly reports for the Death Benefits TeamCoordinated team to verify files for transfer of data to new recordkeeper Created new training documentation and updated existing training documentation to provide consistency and clarity within our teamReceived ITIL Foundation Certification in IT Service Management 2015

Consulted as a Business Analyst for TJXAssisted with the implementation of a global retail application Gathered and wrote Business Requirements, Functional Requirements while creating Requirements Traceability Matrixes Re-engineered the retail application to help the Business Intelligence team build a reporting tool Analyzed test cases created by the Quality Assurance team and advised them on a more effective approachCreated training documentation to assist in learning the retail application and how it relates to the retail industry Contract extended three times, evidencing client satisfaction

Consulted for several high profile clients in the United States, Australia and CanadaFacilitated meetings to determine clients' needs and wrote Business Requirement Documents and Functional Design Documents for OmniPlus and EXP AGProvided software release testing for Relius Government Forms and created a Project Assessment of how the testing can work better in the future

Consulted for JP Morgan ChaseAssisted the Special Transactions Team by correcting participants’ accounts and working on special projects for their clients. Processed numerous transactions daily on OmniPlus to fix accounts, calculated financial risk and determined responsibility of that risk.Selected to work solely on a high profile client ensuring accuracy to the client’s retirement plan.Contract extended from 12/31/07 to 6/30/08 evidencing client satisfaction.Consulted on a project for Country Trust Bank in Bloomington, ILSet up and tested all transactions via OmniPlus, VRU and their website to determine that all transactions were working properly prior to their conversion to OmniPlus.Created reports to extract the data needed to test specific participants and transactions.Consulted on a project for Wells Fargo in Roseville, Minnesota.Mapped all Data Elements from OmniPlus version 5.2 to 5.5 using reports from 5.2 and matching them to the 5.5 data elements.Processed transactions to move participants from one plan to another plan.Reviewed and tested textfiles to determine their accuracy.Analyzed and updated an Access database which facilitated the organization of the conversion.Identified discrepancies between both versions of OmniPlus and other satellite systems used by Wells Fargo to ensure a smooth transition to OmniPlus 5.5.Contract extended from 12/31/06 to 5/31/07.

Consulted for TIAA-CREF Project entailed moving all TIAA-CREF Retirement Plans from their Legacy system to OmniPlus. Set up new plans and added funds, sources, vesting schedules and set up all data elements based on the Plan Document using various transactions.Presented improved and efficient ways to set up plans to TIAA-CREF management which resulted in all deliverables being met on time and ensured client satisfaction.