Stephanie Switzer Email & Phone Number

South Carolina, United States

Jons Island, Sc

•Coached members through their semi-private training sessions by monitoring technique, selecting weights, and explaining details of their individualized programs.•Coached large group strength camps by demonstrating proper technique for each movement and modifying movements due to injuries or lack of experience.•Maintained a high energy to keep members motivated through class.•Wrote goal-specific, individualized programs for members in semi-private sessions as well as created the monthly program for large group strength camps with three different styles of classes.•Generated social media content calendar and content shared on Instagram.

•Established and maintained personal training client base.•Administered fitness evaluations, orientations, stretching, and personal training sessions. •Instructed members on the proper use of equipment and exercise techniques.•Provided exceptional customer service to all existing and potential members.•Adjusted and operated all fitness equipment while on a scheduled floor shift.

•Provided a welcoming and safe environment for members through high levels of customer service.•Efficiently checked in members and handled routine service tasks such as resetting passwords, managing class reservations, and performing point of sale transactions.•Navigated basic questions, in person and on the phone, about membership, services, and billing inquiries.•Professionally responded to member feedback and complaints and escalated issues to management when necessary.

•Coached athletes one on one, in small group settings, and in large group settings by demonstrating movements, correcting form or any other deficiencies, and ensuring workouts were completed in a timely manner.•Studied the progressions, regressions, and coaching cues of all movements within the Athletic Performance Program.•Attended workshops led by physical therapists, strength and conditioning coaches, sports psychologists, and other health professionals to expand education in the exercise science field.•Responsible for set up and clean up of equipment each day as well as maintaining cleanliness of the facility.

Watertown, Ma

Watertown, Massachusetts

•Provided support to Sales and Account Management on the sale and upsell of Athena products.•Created contracts that reflect pricing strategy and compliance with Athena’s business operations. •Proficiency in Salesforce research, reporting, and analysis of raw data.•Created and uploaded all Sales and Account Management quota and bookings.•Spearheaded training curriculum specific to Sales Operations for all new hires.

Medford, Ma

Operated day-to-day responsibilities of maintaining & updating customer database of 2500+ clients. Managed monthly list of incomplete inspections by contacting customers for Purchase Order numbers to ensure payments get made on time. Supported the Service Department to put overdue inspections on the schedule once payments were received and the system updated.Formed marketing department alongside the Marketing Director. Generated marketing campaigns through the use of Constant Contact. Compiled lead lists for Sales Department.

Waltham, Ma

Produced a social media plan for the company to bring the social media responsibility in-house. Recruited candidates through sourcing resumes from monster.com, careerbuilder.com, and dice.com. Updated candidate profile in company’s JobDiva database account.

Stoughton, Ma

Introduced the company’s new product to gym members by preparing a small area to display the product and educate potential clients on nutritional facts, prices, and benefits of the product. Compiled personal information of interested members including name, e-mail address, and telephone number. Developed and communicated a letter to interested members regarding further product information, how to purchase the product, and the CEO’s contact information