Stephanie Tajbhai Email and Phone Number
Unlocking potential for value creation An accomplished Leader with close to two decades in technology.I've led IT Strategy, Delivery, Performance, IT Service Management, Product, IT Operations and Transformation across diverse environments, from sector leading multi-nationals Group’s to start-ups and consultancy. My mission: To enable businesses like yours to succeed in a world of exponential change.I am outcome-focused with expertise leading:📌 Multi-Million Pound Project & Programmes📌 Transformational Change Management📌 Culture Change & Ways of Working📌 IT Service Transformation📌 Digital Transformation📌 CRM Transformation📌 Strategy & RoadmapHow I do it:My approach is rooted in inclusivity, warmth, and integrity. I guide businesses to lean into new technologies, optimising processes and ways of working, whilst developing genuine connections at all levels. By cultivating cultures of trust, belief, innovation, and excellence, I drive scalable and sustainable results, both strategically and operationally.How I can support:✔️ Change, Turnaround, and Transformation✔️ Directing Projects, Programmes, and PMOs✔️ Technology Strategy, Roadmaps & Leadership✔️ Optimising Costs to Enable Investment in Change✔️ Product, Service and Customer Centric LeadershipWhat my customers say: "I cannot recommend Steph enough, fantastic to work with and she created an IT strategy that really understood what the business was hoping to achieve. She combines technical knowledge with fantastic communication and stakeholder engagement to ensure we actually got things done and made great progress during her time at AWV."CEO, UK"Stephanie is a dynamic and very talented leader with a broad range of Technology experience across Infrastructure, Business Partnering and Product Development. Stephanie was my go-to person on many challenging assignments, driving her teams and working in partnership with her stakeholders to deliver exceptional business value. I would recommend Stephanie to anyone and would happily work with her in the future!"CDIO, GlobalWhat makes me different:✨ From sector-leading multinationals Groups to start ups and consulting, this diverse experience, bringing agility, best practice and adaptability.✨ With deep foundations in change management, I build teams capacity for change.✨With breadth and depth, across IT Delivery, IT Strategy, IT Service Management, Product, Transformation, and more, taking the holistic approach you need.Open to opportunities and discussions, book a call to find out more.
Firstgroup Plc
View- Website:
- firstgroupplc.com
- Employees:
- 1801
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Head Of It Service ManagementFirstgroup Plc Sep 2024 - Present -
Founder ➝ Leadership & Strategy | Digital Transformation | Business TransformationFaster Innovation Feb 2019 - PresentIn 2019, transitioning to consulting I founded Faster Innovation, to support businesses to optimise and transform their IT operations, delivering IT services aligned with business objectives and goals with a human centric approach. I streamline delivery and ways of working using best practices like Agile, Scrum, Kanban, ITIL, Prince2, Change Management, and Design Thinking. As a Consultant, I shape and lead transformations, extracting value from the IT supply chain, driving strategy and delivery. -
Coo ➝ Leadership & Strategy | Business Transformation | Continuous ImprovementThe Cio Circle Jul 2023 - Jan 2024London, England, United KingdomThe CIO Circle, a global CIO membership start up with exciting and ambitious growth goals, required support to further streamline their operations. In this role, I collaborated with the CEO to lead an operational and technology transformation, optimising process, technology, operations, and service, while embedding industry best practices. -
It Performance Director ➝ Strategy | Digital Transformation | Cio Advisory | Tom DesignThe Adecco Group Jun 2021 - Dec 2022The Adecco Group, a global industry leader, specializes in HR, Staffing, and Talent Solutions. With annual revenues of €26 billion, it ranks among the largest providers globally. Adecco UK & I, as one of the Group's top-performing regions, operates in a fast-paced, high-volume, low-margin business environment, where responsive technology, streamlined operations, and on time delivery to customer SLAs are critical to success.With over 38,000 employees operating in more than 60 countries worldwide. Based in Zurich, Switzerland, Adecco’s international reach connects around 700,000 candidates with 100,000 clients every day, ultimately enabling 3.5 million careers annually, whilst also boasting Fortune Global 500.https://adeccogroup.co.uk/Transformation Focus: Redesigning the IT Target Operating Model including Organisation and Governance redesign, Architecture review, and IT culture and ways of working programme. -
Head Of It➝ Organisation Design | Strategy | Roadmap | Developing PartnershipsAdecco Working Ventures Feb 2021 - Jun 2021A joint venture between The Adecco Group and Corndel – set up to tackle the unemployment crisis sparked by COVID-19.Bringing together global expertise in finding people jobs, a national network of local offices, scalable technology, digital job search and a leading employment-focused training offer – to create an exciting partnership that is determined to make a difference.Transformation Focus:Interim Head of IT leading strategy, governance and organizational design to enable rapid business growth. Establishing partnerships to support business outcomes.
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Head Of Business Applications (Interim)➝ Program Management | Roadmap | Vendor ManagementPhaidon International Aug 2019 - Mar 2020London, Greater London, United Kingdomhttps://www.phaidoninternational.com/Phaidon International, the end client, is a Global Staffing and Recruitment business and the parent company of six specialist recruitment brands, with revenues $370M, with clients from the Fortune 500 through to venture backed start-ups, to find business critical talent. Phaidon was faced with technological and operational challenges, impacting productivity and growth. Whilst working as a business transformation consultant through Intercor, driving a transformation for Phaidon, I took on an interim role as Head of Business ApplicationsTo safeguard day to day operations. My role was to drive an ambitious transformation agenda, critical in streamlining processes, service and technology, enabling scalable growth, whilst protecting IT Service.Transformation Focus: Enterprise architecture and strategy, change management throughout the transformation programme. -
Business Transformation Consultant➝ Digital Transformation | Program Management | Roadmap |Intercor Feb 2019 - Mar 2020London, United Kingdomwww.intercor.co.ukIntercor, a transformation consultancy, helps companies increase value through Technology, providing cost, IT Service and vendor management optimisation, and business transformation services, designing strategies to drive value from the IT supply chain, increase profits and scale efficiently. Transformation Scope: Strategic Global Group wide Digital Transformation, Global CRM Implementation and Integration, Scalable Future-Ready Architecture, Ways of Working transformation -
It Business Partner | Customer Applications Manager ➝ Partnering | Product ManagementThe Adecco Group Jan 2017 - Feb 2019London, United Kingdom -
Head Of It Production Uk & Ireland➝ Growing Winning Teams | Program Management | Partnering |The Adecco Group Dec 2013 - Dec 2016London, United KingdomHead of IT Operational functions based within the UK and Ireland including Service Desk, 2nd Line Support, Field Engineering, Networks & Telephony and Data Centre/Infrastructure. Also accountable for all core ITIL Functions for the UK and Ireland business such as Change Management and Problem Management. -
Northern Europe Field Engineering Manager➝ Leadership | Service Excellence | Process Optimisation |The Adecco Group Nov 2012 - Dec 2013London, United KingdomResponsible for field engineering across Northern Europe, ensuring standardisation of processes, technologies and services, whilst driving service excellence to the business. Also Operationally responsible for the UK & Ireland's Service Desk, 2nd Line, Field Engineering and Network & Telephony functions.Service Delivery Management for Adecco’s key suppliers, ensuring SLA’s are delivered to and ensuring Continual Service Improvement is driven by proactively improving against performance indicators. -
It Operations Manager- Service Desk, 2Nd Line, Engineers & Networks➝ Service Delivery | ProjectsThe Adecco Group Nov 2011 - Nov 2012London, United KingdomIn addition to the responsibilities in my role as IT Service Operations Manager for the 2nd Line technical team, I took on the following:-Vendor Management of all our service delivery and operational partners.-Our outsourced Service Desk function in Bulgaria.-Responsible for remote management of field engineers across the UK and an engineer in the US.-Coordination of Site Openings, Moves, and Closures with the field engineering team.-Accountability for the Network function. -
It Operations Manager- 2Nd Line Support➝ Leadership | Service Excellence | Project Management |The Adecco Group Jun 2010 - Nov 2011LondonInitially brought in to build a new Support team, responsible for problem functions such as Application Support, Desktop Support, Business Process Support and Payroll batch processing. Carrying out the Vendor/Service Delivery Management role for key Adecco Suppliers, such as BT and Verizon) ensuring swift restoration after service failures.Process re-engineering within the Service Operations department: working with key stakeholders in the business to enforce good practice, in line with ITIL principles.Driving CSI to ensure value for money whilst driving efficiency to deliver an exceptional service. -
2Nd Line Support Team Lead➝ Service Excellence | Leadership | Growing Winning Teams |The Adecco Group Nov 2008 - Jun 2010BorehamwoodManaged all aspects of 2nd Line, including monitoring/mentoring analysts, managing shift rotas, recruitment of new hires, and managing HR issues including performance management. Owned all support processes, driving CSI to deliver good practice, in line with ITIL principles.Coordinated Major Incidents/Problems, working with 3rd parties to ensure swift resolution. Provided root cause analysis to aid continual service improvement. Vendor Management and Service Quality - Monitored KPI’s by generating monthly statistics to reflect the performance of the Outsourced Service Desk to monitor any SLA breaches. -
2Nd Line Support Analyst➝ Service Excellence | Process Optimisation |Adecco Jul 2007 - Nov 2008BorehamwoodResponsible for providing in depth technical support for escalated cases whilst delivering dedicated VIP support.Training and mentoring new starters on the 2nd Line team and creating technical documents to assist the rest of 2nd Line in driving a high rate of resolution. -
Service Desk Analyst➝ Service Excellence | Process Optimisation |Adecco Dec 2006 - Jul 2007BorehamwoodI was responsible for first level Incident, Change and Problem Management for Adecco's UK & Ireland user base. Training and mentoring new agents, I supported growth and development in the team. -
Technical Support Advisor At Bt On Behalf Of Client Logic➝ Service ExcellenceClientlogic Aug 2006 - Dec 2006Watford, United KingdomI provided technical Broadband support, working with Openreach for in-depth troubleshooting. Focused on delivering service excellence and driving continual service improvement.
Stephanie Tajbhai Education Details
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Imd Executive Leadership Development Program -
Business Engineering Accelerated -
Parmiter'S School, Hertfordshire
Frequently Asked Questions about Stephanie Tajbhai
What company does Stephanie Tajbhai work for?
Stephanie Tajbhai works for Firstgroup Plc
What is Stephanie Tajbhai's role at the current company?
Stephanie Tajbhai's current role is Group Head of IT Service | Head of IT | Program, Project & Product Leadership | Change & Transformation | IT Strategy | IT Service Management | Transformation Realised: I help you unlock agility, productivity & value.
What schools did Stephanie Tajbhai attend?
Stephanie Tajbhai attended Imd Business School, University Of St.gallen, Parmiter's School, Hertfordshire.
Who are Stephanie Tajbhai's colleagues?
Stephanie Tajbhai's colleagues are Philip Hart, Adnan Hashi, Ellie Lee, Keith Andrews, Alan Morris., Krishan Mistry, Roxchelle Washington.
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