• Consulting clients by providing them with technical solutions to challenges and best practices on products to achieve optimal account performance in the programmatic advertising space.• A technical advisor working alongside account management teams to understand client business goals and challenges.• Primary technical contact for +20 client accounts delivering prompt and impactful responses to a wide range of inquiries including data reporting, data analysis, performance audits, technical troubleshooting, and account optimization.• Collaborating cross-functionally to test new products and features.• Services Culture Team lead.

• Ad Operations Subject Matter Expert (SME) in new products and support systems (Salesforce, APIs, UIs, Amazon Publisher Services, Google Ad Manager).• Expert in account creation, troubleshooting, and end to end client onboarding.• Optimized and generated reporting on Index Exchange's Google Open Bidding program that contributed to over $8 million in revenue and increased onboarding efficiency by 70%.• Initiated projects to drive optimization and automation to support customers.

• Facilitated the onboarding of new clients and supported existing clients.• Managed multiple support systems throughout the client integration process (Salesforce, Looker, Amazon Publisher Services - APS, Google Ad Manager - GAM).• Assisted in creating the Ad Operations team.

• Supported full cycle Global recruitment while enhancing the candidate experience (LinkedIn Recruiter)• Established an efficient University hiring co-op program leading to 80+ hires with several hired into permanent positions.• Maintained impeccable organization and constantly re-assess priorities leading to +200 hires annually.• Generated offers (DocuSign), completed reference checks, and reported on recruitment data and analytics• Managed job postings, sourced passive and active candidates, and ran campaigns with LinkedIn Recruiter and Gem.• Established strong networks through career fairs and hiring events • Expert administrator in Greenhouse (ATS), Namely (HRIS), and BlueJeans• Expert user in Outlook, PowerPoint, Google Docs, Excel, and Word

• Promoted from HR Coordinator co-op to permanent in global Talent Acquisition and HR generalist teams.• Supported full cycle Global recruitment in SuccessFactors (HCM), new hire packages and onboarding.• Enhanced the candidate experience with welcome and communication.• Achieved 15+ hires as lead recruiter for the University co-op program.• Improved the Joiners, Movers, Leavers process by working efficiently.• Administered mandatory training and employee benefits.• Prepared employee draft letters (employment verification).• Enforced legislation compliance for forklift and vehicle users.

• Trained employees on work activities using the CMMS Fiix.• Optimized Fiix system by recording employee personal information, hours worked, wages, and assignment of work.• Created & maintained employee-client relations by troubleshooting issues.• Optimized inventory, pricing, & reports in the CMMS Fiix.• Enforced legislation compliance by creating checklists.• Managed department inventories, reports, stock levels, and prices in a computerized maintenance management system (Fiix), Excel, Word, PowerPoint, Outlook, and SharePoint.• Developed Material Safety Data Sheets (MSDS) project, and financial Excel reports for auditing.