Elys Alder Email & Phone Number

With over 8 years of experience in customer service, I've recently excelled in the role of Global QA Specialist, dedicated to ensuring exceptional customer-facing interactions while cultivating an environment that nurtures associates' development and learning. I possess a proven expertise in quality assurance, customer satisfaction, retention, and adherence to business practices. I strive to always exhibit adept critical thinking and conflict resolution skills, and I have a motivated attitude and desire to innovate, inspire, and grow within a team.My experience also includes editorial and writing accomplishments, recently stemming from my time as Assistant Editor at Mount Wachusett Community College's student-led newspaper, the Mount Observer. I am excited to continue to garner experience as I am currently taking on the mantle of Editor-in-Chief for the Fall 2023 semester and the following Spring 2024 semester.🔎 Seeking: Roles in QA, Learning & Development, Content & Staff Writing, or Editorial Work🌱 Highlights:QA Expertise | Customer-Centric MindsetWriting & Editing Enthusiast | Creative & Technical ProficiencyAdvocate for Learning & Growth