WriteSea is a pioneer in enabling online recruitment platforms to offer holistic, white-labeled career services, enhancing candidate experiences and driving revenue growth.- Directly oversee managed career services operations, monitoring KPIs and providing pivotal weekly and monthly progress reports- Cultivate and maintain strong relationships with both enterprise-level and SMB clients, guaranteeing smooth project onboarding, implementation, and enduring support- Liaise with various internal teams, ensuring all projects and objectives align seamlessly and result in heightened client satisfaction- Lead operational resource allocation and planning for upcoming and ongoing projects by reviewing pipelines and roadmaps- Utilize key insights to implement effective strategies aimed at generating new business solutions, and increasing scalability and profitability- Handle intricate processes, from procurement to contract finalization, while also managing invoicing and other administrative duties

- Pioneered innovative strategies for optimizing career services using an AI/ML-first approach- Built and developed 2 operations teams of over 10 analysts and specialists supporting business operations for products and services facing hundreds of thousands of users- Designed, implemented, and improved operational and organizational structures, ensuring and increasing scalability, quality, and sustainability- Authored and guided operational documentation including, standard operating procedures (SOP), statements of work (SOW), and business reports- Collaborated cross-functionally to drive quick and effective results- Fostered an inclusive team environment, emphasizing adaptability, resourcefulness, and data-driven problem-solving

- Developed and implemented a premium sourcing service, improving subscription renewal rates for top clients by 10% in 3 months- Identified trends in market and user activity to provide strategic data-driven recommendations for talent acquisition processes and channels- Created datasets and worked closely with data engineers and technical project managers to develop and train algorithmic models for candidate matching- Interviewed, trained, and mentored junior team members

- Raised candidate contact yield by 30% in East Coast markets within two months- Sourced technical candidates and optimized profiles for algorithmic matching and searchability

- Onboarded and coached over 80 technical candidates weekly for a new technical recruitment platform

- Strategically developed and drove hiring KPIs and recruiting plans while building critical relationships with hiring managers and industry leaders- Engaged hundreds of passive and active candidates through various channels and optimized sourcing and hiring processes, resulting in over 40 hires in the first year