Stephanie Hayden Email & Phone Number

London, United Kingdom

London, United Kingdom

- Manage strategic Tier 1 vendors across IT landscape- Ensuring internal customers, primarily in Global Service Delivery and Finance are receiving the best service through our vendors, and addressing issues in a timely manner when they arise.- Supported the mitigation of Audit risk- Undertaking commercial activities including looking at contract compliance, change management, billing queries and dispute resolution.- Managed and implemented governance frameworks to enable a… Show more - Manage strategic Tier 1 vendors across IT landscape- Ensuring internal customers, primarily in Global Service Delivery and Finance are receiving the best service through our vendors, and addressing issues in a timely manner when they arise.- Supported the mitigation of Audit risk- Undertaking commercial activities including looking at contract compliance, change management, billing queries and dispute resolution.- Managed and implemented governance frameworks to enable a stable and positive relationship- Analysing the payment process to understand what issues are present, and implementing ways to improve and be more efficient- Assisting in the successful transition of work between two teams so that each team is optimized in their capabilities- Managing suppliers and relationships within the capabilities centre and ensuring compliance with the ABInBev policies- Supporting teams across the company with guidance on new contracts and compliance with existing contracts Show less

Over the course of the first seven months, I worked on several of Fujitsu's small to medium sized accounts, which gave me the opportunity to have full ownership of them. These included Mitchells & Butlers, Marks & Spencer and the FCA. This developed my customer facing skills and relationships, as I had regular meetings to gain an insight into how they thought the account was performing, and any concerns that they had. During this time, I also managed the changes that arose in the contract, and… Show more Over the course of the first seven months, I worked on several of Fujitsu's small to medium sized accounts, which gave me the opportunity to have full ownership of them. These included Mitchells & Butlers, Marks & Spencer and the FCA. This developed my customer facing skills and relationships, as I had regular meetings to gain an insight into how they thought the account was performing, and any concerns that they had. During this time, I also managed the changes that arose in the contract, and how to conform them accordingly. I was also the commercial lead for a contract extension worth near £5million for a 6 month period for Astellas, all within my first 3 months. This enabled me to gain experience of the faced paced nature in commercial, and also developed my time management skills as I still had to have a presence on my other accounts. Show less