Stephanie Theessen Email & Phone Number

Columbus, Ohio, United States

Columbus

Columbus, Ohio Area

Design courses in a variety of disciplines. Prepare courses for learning management systems, including video, PowerPoint and multimedia elements, on an aggressive schedule.Partner with content faculty on optimum course design, incorporating appropriate educational strategies. Design customized learning activities, assessments and practical exams.

Responsible for comprehensive executive communication needs. Design and develop strategy documents, presentations, social media presence, surveys and special events.Consult with leadership team on tactical communication elements, including internal campaigns to promote change, business operation content, and global communication strategy.

Collaborate with business leaders to conduct needs assessment. Design, develop, implement and evaluate the effectiveness of customized learning experiences to attract and retain customers.Coordinate and schedule training and develop train-the-trainer programs for new systems, system changes and customer service modules.Work with training teams in four call.

Document projects and procedures within the call center, train management and trainers. Work closely with several departments affected by changes to ensure proper information is distributed in a timely manner.Responsible for training Claims Call Center employees and trainers in a classroom setting.Create and maintain facilitator and user guides for new.

Bachelor Of Science (B.S.), Environmental Geography

Editor of Sphere, the student literary magazine.

Post-Baccalaureate, Secondary Education

Activities and Societies: Debate Team member