Founder And Fractional Customer Success Leader
Stephanie M Thomas Consulting
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Stephanie M Thomas Email & Phone Number
Founder and Fractional Customer Success Leader
at
Stephanie M Thomas Consulting
4 phones found
area 415 and 650
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Founder and Fractional Customer Success Leader
Location
Monterey, California, United States
Who is Stephanie M Thomas? Overview
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Quick answer
Stephanie M Thomas is listed as Founder and Fractional Customer Success Leader at Stephanie M Thomas Consulting, based in Monterey, California, United States. AeroLeads shows phone signal with area code 415, 650 and a matched LinkedIn profile for Stephanie M Thomas.
Stephanie M Thomas previously worked as Advisor, Customer Success at Abra and Advisor, Customer Success at Camino. Stephanie M Thomas holds Professional Development Certificate, Social Media Marketing from San Francisco State University.
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Stephanie M Thomas Consulting
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Profile bio
About Stephanie M Thomas
Stephanie M Thomas is a Founder and Fractional Customer Success Leader at Stephanie M Thomas Consulting. She possess expertise in quality assurance, social media marketing, customer service, social media, management and 10 more skills. Colleagues describe her as "Stephanie is a rockstar; she commits her heart and mind to the team around her. She’s always willing to jump into projects to help drive business forward, even if it means pushing beyond her comfort zone. I feel fortunate to have worked with Stephanie and call her a friend! I’d gladly recommend her for any team looking for an all star who can tackle anything from marketing to operations.", "Stephanie is the most dedicated and effective operations manager I’ve ever known. Her hard work, focus, and lead from the front lines mentality allowed Stephanie to deliver. No task was ever above or beneath Stephanie. Her energy and inclusive approach made Stephanie a pleasure to work with. She truly lived a customers first mission and worked hard each day to align her actions with that mission.", and "‘Extremely dependable‘ is the phrase that comes to mind when I think about Stephanie. I had the pleasure of working with Stephanie for four years at Instacart, first as a direct report for a year and an additional three years of collaboration on several projects while she was an Operations Manager in Texas. Stephanie’s ability to juggle multiple projects was unlike any I’ve seen before and made a dramatic difference in the productivity level of our team. She is always committed to solving difficult and time-sensitive challenges, through leveraging her team or leading by example and filling the void herself, whatever it takes to get the work done. Her attention to detail and her instinctive ability to explore all options enables her to succeed when faced with a variety of challenges. I would welcome the opportunity to work with Stephanie again without a second thought."
Listed skills include Quality Assurance, Social Media Marketing, Customer Service, Social Media, and 11 others.
Current workplace
Stephanie M Thomas's current company
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14 roles
Stephanie M Thomas work experience
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Advisor, Customer Success
Current
Oct 2024 - Present
Advisor, Customer Success
Current
Aug 2024 - Present
Director Of Customer Success
Origin is a financial well-being platform that partners with innovative employers to keep employees happy, healthy, and on the road to financial success. We believe that protecting your assets, family and future shouldn’t require a PhD in finance, so we built a company that puts financial management on auto pilot.Origin makes it easy and affordable for.
Aug 2021 - May 2024
Head Of Customer Success
Sapling
Sapling was acquired by Kallidus Group in December 2020.Key Achievements-Net Dollar Retention of current customers of 110%+ for the last 4 quarters. (July '20-Jun '21)-Built out the Customer Success and Implementation teams and processes.-Supported a book of enterprise customers to ensure they were successful on the platform.
Jan 2021 - Aug 2021
Director Of Customer Success
Sapling
Oct 2019 - Jan 2021
Customer Success Manager
Sapling
Sapling is a People Ops platform that manages everything from onboarding to off boarding. By removing all of the administrative tasks, HR leaders can focus on employee experience, retention, and creating an amazing culture for the most successful teams.
Jan 2018 - Oct 2019
Operations Manager
-Managed Austin, San Antonio, Waco/Temple, and Oklahoma City-Maintained strong relationships with partner store managers-Managed the conversion of Contractors to Part Time employees for Texas-Successfully navigated shoppers through multiple wage structure updates-Designed and executed several successful email marketing campaigns-Executed the launches of.
Jun 2013 - Sep 2017
Technical Support Engineer, Adobe Social
-Defined and implements support processes for the social support team. -Responded to client e-mail and telephone inquires.-Troubleshot and resolved client reported technical issues.-Worked closely with the engineering and product teams to ensure product quality.-Kept Account Mangers up-to-date on issues reported by their clients. -Tested Adobe Social for.
Jan 2012 - Jun 2013
Social Marketing Suite Support Genius
Context Optional
Context Optional was acquired by Adobe in January 2012.
Jun 2011 - Jan 2012
Quality Assurance Team Lead
SHOP.COM was acquired by Market America in January 2011-Responsible for new product descriptions & quality throughout product life cycle.-Gathered and defined requirements, while working closely with engineering, marketing and customer service to ensure the product supports company's overall strategy and goals. -Acted as liaison between marketing and.
Sep 2010 - Jun 2011
Quality Assurance Product Analyst
-Ensured quality of new features for website.-Created and implemented requirements for new website features as part of product team. -Composed technical testing plans for quality assurance team.
Jan 2010 - Sep 2010
Quality Assurance Specialist
-Tested website on daily basis across multiple browsers and platforms to ensure site was performing at optimal level. -Tested and released new features to website. -Worked with software developers to provide additional research and debugging of issues when necessary.
Aug 2008 - Jan 2010
Customer Service Specialist
-Responded to customer e-mails and telephone inquiries. -Researched and resolved customer issues with both merchants and supervisors. -Tracked and reported daily workload for customer service team.
Mar 2005 - Aug 2008
3 education records
Stephanie M Thomas education
Professional Development Certificate, Social Media Marketing
San Francisco State University
Business Administration, Marketing
California State University, Monterey Bay
Education record
Hartnell Community College
FAQ
Frequently asked questions about Stephanie M Thomas
Quick answers generated from the profile data available on this page.
What company does Stephanie M Thomas work for?
Stephanie M Thomas works for Stephanie M Thomas Consulting.
What is Stephanie M Thomas's role at Stephanie M Thomas Consulting?
Stephanie M Thomas is listed as Founder and Fractional Customer Success Leader at Stephanie M Thomas Consulting.
What is Stephanie M Thomas's phone number?
AeroLeads has found 4 phone signal(s) with area code 415, 650 for Stephanie M Thomas at Stephanie M Thomas Consulting.
Where is Stephanie M Thomas based?
Stephanie M Thomas is based in Monterey, California, United States while working with Stephanie M Thomas Consulting.
What companies has Stephanie M Thomas worked for?
Stephanie M Thomas has worked for Stephanie M Thomas Consulting, Abra, Camino, Origin, and Sapling.
How can I contact Stephanie M Thomas?
You can use AeroLeads to view verified contact signals for Stephanie M Thomas at Stephanie M Thomas Consulting, including work email, phone, and LinkedIn data when available.
What schools did Stephanie M Thomas attend?
Stephanie M Thomas holds Professional Development Certificate, Social Media Marketing from San Francisco State University.
What skills is Stephanie M Thomas known for?
Stephanie M Thomas is listed with skills including Quality Assurance, Social Media Marketing, Customer Service, Social Media, Management, Testing, Marketing, and Strategy.
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