Lead Online Advisor
Current• Provides leadership, supervision, and coaching to an online advising team and advises an assigned student caseload• Work with the Director of Student Services to develop and conduct the initial training program and the mentoring of the new online advisors in their first year• Collaborates regularly with Regional Directors of Education, Home Institution leadership and staff, the Director of Online Faculty Support, online faculty, and other Academic Departments to support student success in online courses• Responsible for effective online advising for an assigned region of schools• Ensures online advising policies and procedures are implemented by the assigned online advising team• Supports assigned online advising team in just-in-time resolution of student issues• Coaches assigned online team on best practices in online student retention• Monitors student outcomes and student satisfaction, and staff performances for assigned region(s) and collaborates with the Director of Student Services – Online to develop related improvement plans• Attend and contribute to at-risk meetings with campus partners, and online advisors within assigned region• Fulfills Online Advising responsibilities in the absence of assigned team members on PTO• Provide regular reports to the Director of Student Services – Online; make recommendations for continuous improvement within region• Provide regular reports to the Regional Directors of Education, Campus Presidents, and other Academic Leadership within assigned region• Support Director of Student Services – Online on additional projects as necessary