Stephanie Tran, B.Comm. Email & Phone Number

Kitchener, Canada Area

I am very thankful and excited to have joined the Amazing, Smart, Collaborative and Fun team at The PEER Group Inc. in beautiful downtown Kitchener as Support Specialist - Level 1.In this role, which is part of the Services Engineering team, I am responsible for providing first level customer support to our Product and OEM worldwide customers. My responsibilities include: * Handling all support tickets which have been received in our cloud based support ticket portal as well… Show more I am very thankful and excited to have joined the Amazing, Smart, Collaborative and Fun team at The PEER Group Inc. in beautiful downtown Kitchener as Support Specialist - Level 1.In this role, which is part of the Services Engineering team, I am responsible for providing first level customer support to our Product and OEM worldwide customers. My responsibilities include: * Handling all support tickets which have been received in our cloud based support ticket portal as well as creating new tickets on demand.* Handling all license activation requests and license issues for our diverse line of products.* Reviewing all issues and requests received from internal and external customers and triaging them to the appropriate L2 and L3 staff for further investigation and resolution.* Following up with customers prior to resolving support tickets.* Generate monthly reports required for work planning.* Train and coach internal and external customers on various topics related to my company's products and our support process procedures.* Assist in various adhoc requests.* Lead my team's weekly support meeting.I get to do what I do best: Providing first class and memorable customer service.To find out what makes The PEER Group Inc. a leader in the software automation industry and why we have been continuously on the Great Places to Work in Canada's Top 50 list for small-medium sized companies, check out our website: https://www.peergroup.com/. Show less

Guelph, On

Support students with accommodations, in a non-judgmental, inclusive manner, to allow completion of mid-term and final exams successfully by providing proctoring, reading and scribing services.

Waterloo, Ontario

Coordinated and processed various types of referrals received (Medical, Psychiatric, Independent Medical Exam and Vocational) for accuracy and completeness on behalf of Disability Case Managers, Case Management Consultants and Health Management Consultants for Plan Members who are on short-term and long-term disability.Key Accomplishments:> Addressed and answered inquiries from internal and external clients professionally and promptly, provided coaching as required;… Show more Coordinated and processed various types of referrals received (Medical, Psychiatric, Independent Medical Exam and Vocational) for accuracy and completeness on behalf of Disability Case Managers, Case Management Consultants and Health Management Consultants for Plan Members who are on short-term and long-term disability.Key Accomplishments:> Addressed and answered inquiries from internal and external clients professionally and promptly, provided coaching as required; consistently received high customer satisfaction rating.> Earned the trust and respect of Disability Case Managers; built strong relationships by providing trusted advice and offered further clarification on referrals as required; completed research as needed.> Contributed during weekly team meetings; made recommendations for continuous improvements.> Awarded 3 Sun Life VIP certificates from Manager and two Disability Case Managers for excellent work and demonstration of the 4 company pillars: People, Passion, Performance and Partnership. Show less

Guelph

Ensured that customers and residential general contractors had a smooth and successful onboarding experience.> Coordinated communication between Quote Kong’s CEO, contractors and salespeople.Worked with contractors to customise quoting system to meet needs.> Assisted contractors achieve work efficiency and customer success by moving them from a paper quoting system to a fast and efficient cloud-based quoting system.> Gained broad knowledge of Quote Kong’s… Show more Ensured that customers and residential general contractors had a smooth and successful onboarding experience.> Coordinated communication between Quote Kong’s CEO, contractors and salespeople.Worked with contractors to customise quoting system to meet needs.> Assisted contractors achieve work efficiency and customer success by moving them from a paper quoting system to a fast and efficient cloud-based quoting system.> Gained broad knowledge of Quote Kong’s business, enabling me to assist the CEO with a wide variety of special projects.Special projects included: > Attending trade shows > Conducting interviews, assisting with recruiting and training interns > Producing training documents for staff > Making presentations to prospective investors Show less

Guelph

Provided a safe and welcoming environment to members and was responsible for the following:> Promoted the Y's many classes and services to members> Assisted members with the use of equipment> Cleaned fitness equipment and replenished supplies> Conducted monthly safety checks of rooms and equipment> Answered enquiries from members and staff in person and by telephone> Assisted with the set-up/clean-up of equipment in group classes, and other duties… Show more Provided a safe and welcoming environment to members and was responsible for the following:> Promoted the Y's many classes and services to members> Assisted members with the use of equipment> Cleaned fitness equipment and replenished supplies> Conducted monthly safety checks of rooms and equipment> Answered enquiries from members and staff in person and by telephone> Assisted with the set-up/clean-up of equipment in group classes, and other duties as required Show less

Kitchener, Canada Area

Planned and facilitated monthly meeting and networking events for job seeker members. Responsibilities included:> Worked with guest speakers on the details of presentations.> Handled meeting room booking and all other administrative duties.> Created meeting agendas and notes; shared through Meetup.com.> Successfully promoted the group at the 2016 Communitech Tech Jam Job Fair which increased group membership.

Mississauga, Ontario

> Provided training and customer support to customers from: universities, colleges, school teachers, administrative staff at primary and secondary schools, school boards, and provincial and federal offices throughout Ontario. > Designed, planned and delivered on-site training sessions to customers to increase effective use and reduce issues of multifunction photocopiers and fax equipment.> Provided timely training and technical support to customers by telephone and… Show more > Provided training and customer support to customers from: universities, colleges, school teachers, administrative staff at primary and secondary schools, school boards, and provincial and federal offices throughout Ontario. > Designed, planned and delivered on-site training sessions to customers to increase effective use and reduce issues of multifunction photocopiers and fax equipment.> Provided timely training and technical support to customers by telephone and e-mail, which resulted in a significant reduction in service calls and an increase in customer satisfaction and retention. Show less

Mississauga, Ontario

> Designed, planned, and delivered customized on-site training of company’s enterprise-wide proprietary software at government offices in Canada and the United States. > Consistently received positive evaluations from participants.> Worked directly with external customers and government officials at different levels.> Collaborated with customers to determine best ways to customize their enterprise-wide software to meet business goals successfully.

Bachelor Of Commerce (B.Com.), Business

Major in Administrative Management

College Diploma, Business/Commerce, General