Supervisor
I managed day-to-day operations of department, while supervising 10 employees. I implemented and maintained new policies for conflicts resolution and business development within large international law firm. I delivered timely and most efficient services along with directly updating senior management regarding numerous issues related to business, statistics, and staffing. I designed application standards and test criteria, managed and performed end-user testing, and implemented various application upgrades. I cultivated strong business relationships and established effective communication and across organization. I trained employees on department intranet applications and procedural changes. I upgraded all departmental applications by partnering with internal and external IT consultants.● Reviewed annual performance of staff members as well as determined salary adjustments and merit bonuses, while providing suggestions for promotions, terminations, and open positions.● Maximized data quality up to 15% by developing department webpage and providing information on conflict resolution and new business protocols.● Enhanced departmental and organizational efficiencies through development, coordination, and involvement in several cross-departmental programs.● Drove timeliness and accuracy of client billing information up to 20% by improving intranet applications procedure for data collection.● Reduced data and procedural errors up to 30% by redesigning operational procedure manuals.Prior experience as Staffing Coordinator / Analyst for National Capacity Management at Ernst & Young LLP in Chicago, IL, Assistant Project Manager and Audit Scheduler at Ernst & Young LLP in Chicago, IL
