Stephanie Tufts Email & Phone Number

Welland, Ontario, Ca

A focus on creating efficiencies and increasing performance in the quality, speed and consistency of several business processes including Customer Service, Material Management and Production Planning, and related supply chain processes. Utilizing a combination of both project management and change management strategies, while working closely with the sales operations and logistics functions, the project portfolio is carried out to support 300+ employees and the customers that they interface with.

Welland, Ontario, Ca

• Advised and supported leaders through developing strategic departmental action plans, including salary planning and compensation analysis, performance improvement and progressive discipline, and team and associate development • Formulation and recommendation of human resources policies and objectives that establish a positive working environment and promote a high level of employee morale• Provided service and guidance to both management and associates, covering all human resources subject matters• Administered employee Group Benefit and Pension programs and services• Participated as a mentor in the mentorship program to an upcoming new leader

Detroit, Michigan, Us

• Managed the personnel schedule of approximately 120 manufacturing team members, and adjusted the work force in present time to deal with suddenly changing situations on the assembly and machining lines• Responsible for achieving daily throughput targets and counter measuring any misses• Presented start-of-shift and safety meetings to team members to ensure awareness in day-to-day safety precautions and increased our ability to create quality products• Presided over daily problem-solving meetings with assembly and machining team leaders, manufacturing engineers, maintenance team representatives, quality engineers, and logistics personnel to complete root cause analysis and rectify line issues• Demonstrated change management capabilities while coordinating assembly line upgrades• Managed and increased departmental productivity using continuous improvement initiatives

•Maintained customer retention levels by keeping client focus and customer service at the centre of all activities•Reduced costs associated with merchandise by reviewing consumer purchasing activities and managing the inventory accordingly•Responsible for intake of patients, updating the client’s information for our records, and scheduling follow-up appointments

•Posting and recording all Accounts Receivables and Accounts Payables•Summarize monthly reports for federal customers•Process incoming inventory and arrange for delivery to clients•Improved customer satisfaction and achieved status of #1 in the region by Niagara Reader’s Choice Award for the company by focusing on good customer relations and encouraging staff to work on total dedication to the customer

St. Catharines, Ontario, Ca

• Provided administrative support for the Manager, Park Services and Parks Design and Development section • Communicated with the public, contractors, staff, other levels of government and government agencies • Co-ordinated, monitored and inspected departmental projects • Provided research and support for alternative services and service delivery • Provided research and analysis in support of operational changes and efficiencies • Reviewed and update Standard Operating Procedures • Demonstrated excellent planning and organizing skills for the St. Catharines’ Trillium Awards’ nominations, judging, and the final awards ceremony•Maximized use and available resources while working and managing the City’s two golf courses: Fairview and Garden City Golf Course•Upgraded public perception employing leadership for the Memorial Bench Program; assisted citizens with their donations, created work orders for each donated bench to be built, arranged their locations, and worked closely with the installers

St. Catharines, Ontario, Ca

•Contributed financially into the pool for our student-funded portfolio and participated during sector presentations regarding potential investments

•Improved access to information by assisting with the collection, management, and advancement of data, statistics, and reports for the fundraising campaigns•Streamlined a process by applying market and fundraising knowledge to research, developments, and implementations for the organizational strategies•Established benchmarks for success while demonstrating my organization abilities with the capacity to prioritize and multitask, and flourish in an environment of change

•Maintained positive public perceptions with my communication and personable skills by interacting with customers on a daily basis and setting up service call appointments with our technicians•Retrieved $4,300.00 of income by scrutinizing old client accounts and discovering outstanding receivables•Improved client billing and project control by processing accounts receivables payments and tracking client balances

•Improved customer retention levels by actively assisting customers with their search for the precise piece of merchandise they were looking for, or offering comparable substitutions•Implemented my creativity and innovation to produce captivating window and store displays that will draw customers into the boutique•Prepared the day’s end transaction sheets for our records, as well as a descriptive account of all merchandise that was returned or purchased that day

•Utilized my skills with social media to market the business online and appeal to a group of customers that might not have been reached otherwise•Managed time efficiently while creating schedules and plans for product deliveries to our customers within a small time frame•Applied my creativity while contributing in consultations with hosts of large events such as weddings and semi-formal dinners

Bba, Honours Business Administration - Co-Op

International Business

International Management