Stephanie Tutt Email and Phone Number

• Achieved monthly new account/rental goals assigned by upper management which led to achieving 95% occupancy.• Presented property features and benefits to every prospect guaranteeing and identifying appropriate prospect needs/solutions; thus, achieving annual sales goal of 2+ million dollars.• Acquired and deepened the property’s customer/ resident base through a variety of proactive sales activities; thus, increasing resident retention by 50%.• Collaborated with vendors/partners to grow the organization’s profit share and drove new revenue solutions to generate resident loyalty and lower property expenses by 30% over last year.• Cross-sold property services and products (storage units, reserved parking spaces, person training classes and club house rentals) increasing th3e sell of ancillary items by 75%.

• Achieved annual leasing goal of 1+ million dollars.• Fostered resident satisfaction and retention by responding to questions, concerns, and in a timely manner, taking appropriate action to resolve and address service issues.• Oversaw the lease renewal program achieving 50% renewal ratio.

• Participated in property renovation, created renovation schedule, and ensured pricing reflected new renovated status.• Initiated necessary evictions and aggressively collected rent, resulting in delinquency under 1%• Supervised online payments, collected, and posted rents, oversaw delinquency, reviewed, and approved Final Account Statements; ensured statements were sent within corporate guidelines.• Social media expert specializing in Facebook, Modern Message, Instagram, and other platforms that reinforce the company’s brand.• Documented lease violations and coordinated evictions.• Managed resident move ins and move outs process.

• Initiated necessary evictions and collected rent, resulting in delinquency under 1%.• Supervised online payments, collected, and posted rents, oversaw delinquency, reviewed, and approved Final Account Statements.• Prepared and delivered legal and formal documents and delivered 3-day notices to vacate each month - filed evictions.

A+ Property, 540 Apartment Homes Responsible for overseeing the entire leasing process (start to finish) from generating initial prospect interest through qualification, lease negotiation and document executionManage a highly skilled on-site team with effective recruitment, training, motivation and team development through appropriate coaching or counselingEstablish and implement leasing goals, while managing an effective lease expiration programAssisted the on-site personnel in marketing all units, determining leasing problems, offering solutions to vacancies and re-marketing the property to current residents Achieved 101% on Mystery Shop Report

Lease Up Luxury Apartment Community A+ Property 312 Apartment Homes Achieve a closing ratio of 40% and 90% on shopping reportsMaintain a comprehensive working knowledge of all aspects of leasing an unit and lease documents in accordance with Company and Fair housing guidelinesEnsure accurate advertising including social media (Facebook & Twitter) and online media sourcesLead outreach marketing program solidifying a business relationship with local entrepreneurs

Lease Up Luxury Apartment Community A+ Property 356 Apartment HomesSteadily achieved a 42% closing ratio, 95% occupancy across 344 apartments, a score of 100% on Mystery Shop reviews, updated all internet advertising, and prepared weekly competitive market analyses. Implemented an outreach marketing campaign, notably increasing weekly foot traffic, and initiated a Resident Renewal marketing campaign, significantly increasing resident retention.Negotiated lease terms and renewals, reviewed and approved Statements of Deposits, accurately prepared weekly owners report detailing weekly leasing activity, and shopped competitive properties to stay abreast of industry trends.

Initiated a Teller Tracking Report that led to all Tellers meeting sales goals, and met and exceeded personal sales goals, achieving a 78% Closing Ratio.Assisted with work flow and motivated tellers to meet referral and sales goals, maintain ethics and integrity, and develop great customer rapport. Worked with limited supervision, following procedures to reduce errors and fraud.

Palmer Hall U. S. Navy Barracks, Brand New Lease Up Property A+Achieved 98% occupancy, an 80% overall closing ratio, and reduced bad debt by 35%.Responsible for Military Barracks New Construction and Lease-up property, which included hiring, supervising, and mentoring the leasing team for a BRAND NEW, 258-unit community.Responsible for all Palmer Hall creative content, including updating and monitoring the content of the website, blog, and monthly newsletter.Assisted Property Manager in developing and preparing annual budgets; organized and maintained accurate resident, property, and vendor files, and approved Statements of Deposits.Re-structured collection program to ensure all rent was collected in its entirety.

Performed account payables procedures for Camp Pendleton base housing (987 homes), and maximized occupancy through effective communication with Central Housing OfficeControlled expenditures, ensured compliance with company accounting procedures, established collection objectives and monitored collection activity, reviewed invoices for validity, and authorized paymentGuaranteed vendors were paid in accordance with payment terms, made sure vendors and contractors were billed on a timely basis, and audited monthly rent collection process for accuracy

Lease Up Luxury Apartment Community A+ Property 970 UnitsTop producer and expert closer, consistently achieving 38% closing ratioScope of responsibility included hiring, supervising, and mentoring the leasing team for a Brand New apartment community, consisting of 970 apartment homes, plus12 commercial establishmentsResponsible for lease negotiation, and approval of all rental applicationsProvided specialized training, coaching, and mentoring which allowed each Leasing Consultant to achieve 100% on Mystery ShopIncreased weekly traffic by 15% through effective marketing utilizing the “San Diego Trolley” Achieved 98% occupancy in Phase I of construction (680 apartments completed)Improved occupancy by 10% upon completion of a Direct Mailing marketing campaignEstablished corporate housing programs