Stephanie Bernasek Email & Phone Number

Detroit, Michigan, United States

• Title Transition from Business Systems Strategist to Analyst in December 2023***
• Identify, analyze, and implement improvement opportunities; collaborating with the business areas to form a strong and effective OpEx team dynamic
• Facilitate and manage improvement deliveries in line with the OpEx strategy, using the right Lean Six Sigma tools, thinking, and methodologies
• Apply quantitative and qualitative analyses to produce actionable insights
• Identify areas of improvement and work with business and technology partners to implement effective solutions
• Extract, manipulate, and understand data to draw conclusions to help drive business

Detroit, Michigan, United States

• Established effective Team Member Feedback process to provide coaching and enhance knowledge
• Produced data and metrics, to provide visibility to track and evidence savings which will support benefit realization
• Developed and implemented standard workflows to ensure compliance to relevant standards and regulations

Detroit, Michigan

• Performed risk-based decision-making regarding the credit qualifications of mortgage applicants
• Interpret and implement any guideline restrictions or allowances by investors
• Reviewed risk assessment for loans that are being processed to ensure investor guidelines have been met
• Analyzed credit reports and reconciled debts
• Reviewed documentation for foreclosures, bankruptcies, judgments, or any additional liens
• Ran updates through investor assessment engines to verify approval findings

Detroit, MI

• Analyzed situations requiring the use of Power of Attorney and Revocable Trusts, to determine salability and compliance if mortgage is to close within investor guidelines
• Inspected each loan application to ensure Federal TRID and RESPA regulations and guidelines are met
• Coordinated with title companies to comply with all title standards
• Communicated with Transaction Management team to rectify delays in operational business methods and processes

Detroit, MI

• Facilitated resolution of post-closing payoff discrepancies and ledger balancing
• Conveyed both client and lender communication efforts to warrant all liens/prior mortgages are paid in full
• Investigated overpayments with property tax authorities and insurance companies

Detroit, MI

• Contact clients when post-closing issues arose causing delays in disbursement on the loan; including but not limited to: missed signature within closing package; change in employment; funds not provided for closing
• Facilitated and obtained necessary corrections in order for loan disbursement

Detroit, MI

• Contacted clients to schedule a notary appointment to sign final loan documents for the loan closing
• Reviewed final figures and coordinate closing details
• Acted as main point of contact for notary and client questions during loan closing

Auburn Hills

• On-Site Coordinator – Roush Industries
• Completed on-site recruiting, interviewing, and new hire paperwork
• Managed all staff on client site and oversaw all disciplinary actions necessary to ensure productive and safeworking environment
• Attended client meetings to assist with project requirements and navigate roadblocks
• Built weekly schedule for 550+ drivers spread out over 8+ specialty programs, while ensuring payroll expensesremained in client budget
• Managed client expectations by communicating status and issues; helped resolve concerns and prepared reportsto ensure timelines were met

Kennewick, WA

• Advised undergraduate and graduate students through enrollment, degree completion requirements, and certificate program admissions
• Developed academic plans for degree or certificate programs aligning with established graduation criteria
• Advised current and potential students of all degree requirements, transfer-ability, and degree or certificate program options
• Monitored students participation and progress throughout the enrollment process

• Management of Teller and Customer Service staff of a Tier I branch
• Provided sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results
• Under guidance of Branch Manager may hire, fire, review, and counsel staff
• Reviewed teller work schedule
• Created schedule for Bankers / Customer Service Representatives to ensure adequate coverage
• Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits

Master Of Business Administration - Mba, Project Management

Bachelor'S Degree, Interior Design

High School Diploma, General Studies