***Title Transition from Business Systems Strategist to Analyst in December 2023***• Identify, analyze, and implement improvement opportunities; collaborating with the business areas to form a strong and effective OpEx team dynamic• Facilitate and manage improvement deliveries in line with the OpEx strategy, using the right Lean Six Sigma tools, thinking, and methodologies• Apply quantitative and qualitative analyses to produce actionable insights• Identify areas of improvement and work with business and technology partners to implement effective solutions• Extract, manipulate, and understand data to draw conclusions to help drive business• Review and approve changes that impact workflow technologies• Develop responsive workflows to proactively identify defects within existing logistics strategy• Provide clear direction and relevant communication regarding business performance• Perform big picture analysis in order to break processes into actionable steps and execute change• Analyze and monitor systems and processes holistically• Author client-facing and team member content that aligns with company brand strategy and investor guidelines• Develop and manage collaborative relationships with business and technology partners

• Established effective Team Member Feedback process to provide coaching and enhance knowledge• Produced data and metrics, to provide visibility to track and evidence savings which will support benefit realization• Developed and implemented standard workflows to ensure compliance to relevant standards and regulations

• Performed risk-based decision-making regarding the credit qualifications of mortgage applicants• Interpret and implement any guideline restrictions or allowances by investors• Reviewed risk assessment for loans that are being processed to ensure investor guidelines have been met• Analyzed credit reports and reconciled debts • Reviewed documentation for foreclosures, bankruptcies, judgments, or any additional liens• Ran updates through investor assessment engines to verify approval findings • Complied with all local and federal fair lending laws, net benefit requirements, industry standards and guidelines• Provided underwriting support to processors, loan officers and operations personnel• Communicated efficiently with internal teams with a sense of urgency• Collaborated with executive leadership on difficult loan decisions• Demonstrated strong critical thinking and time management skills

• Analyzed situations requiring the use of Power of Attorney and Revocable Trusts, to determine salability and compliance if mortgage is to close within investor guidelines• Inspected each loan application to ensure Federal TRID and RESPA regulations and guidelines are met • Coordinated with title companies to comply with all title standards • Communicated with Transaction Management team to rectify delays in operational business methods and processes

• Facilitated resolution of post-closing payoff discrepancies and ledger balancing• Conveyed both client and lender communication efforts to warrant all liens/prior mortgages are paid in full• Investigated overpayments with property tax authorities and insurance companies

• Contact clients when post-closing issues arose causing delays in disbursement on the loan; including but not limited to: missed signature within closing package; change in employment; funds not provided for closing• Facilitated and obtained necessary corrections in order for loan disbursement

• Contacted clients to schedule a notary appointment to sign final loan documents for the loan closing• Reviewed final figures and coordinate closing details • Acted as main point of contact for notary and client questions during loan closing

On-Site Coordinator – Roush Industries• Completed on-site recruiting, interviewing, and new hire paperwork• Managed all staff on client site and oversaw all disciplinary actions necessary to ensure productive and safeworking environment• Attended client meetings to assist with project requirements and navigate roadblocks• Built weekly schedule for 550+ drivers spread out over 8+ specialty programs, while ensuring payroll expensesremained in client budget• Managed client expectations by communicating status and issues; helped resolve concerns and prepared reportsto ensure timelines were met• Maintained employee records, training schedules, specialty designations, and time off requests• Documented assignment progress, quality of work, and project results per designated area• Coordinated project communication between project manager and leadership to ensure product status met clientneedsOn-Site Coordinator – Argus• Completed on-site recruiting, interviewing, and new hire paperwork• Managed all staff on client site and oversaw all disciplinary actions necessary to ensure productive and safeworking environmentTechnical Recruiter• Researched objectives of new business clients to determine recruiting goals and employment services needed• Reviewed database of 500,000+ résumés to find most qualified applicants for recruiting high level candidatessuch as engineers, designers, mechanics and technicians• Coordinated new hire process, conducting phone and face-to-face interviews, and submitted candidate profiles tocustomers• Performed candidate follow-up, extended employment offers, negotiated pay rates, and conducted new hireorientation• Compiled 95% placement fill ratio• Provided daily reporting to account manager containing workflow and progress

• Advised undergraduate and graduate students through enrollment, degree completion requirements, and certificate program admissions• Developed academic plans for degree or certificate programs aligning with established graduation criteria• Advised current and potential students of all degree requirements, transfer-ability, and degree or certificate program options• Monitored students participation and progress throughout the enrollment process

• Management of Teller and Customer Service staff of a Tier I branch• Provided sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results• Under guidance of Branch Manager may hire, fire, review, and counsel staff• Reviewed teller work schedule• Created schedule for Bankers / Customer Service Representatives to ensure adequate coverage• Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits• Monitored branch service quality levels and coaches staff to achieve appropriate levels• Responded to complex customer complaints and questions• Responsible for performing the opening and closing procedures of the branch• Reported to Branch Manager• Regularly reviewed and remained current on all prevailing bank policies, directives, and FDIC banking regulations including highly complex FDIC Regulations• Effectively managed and coordinated a staff of 7 of tellers and customer service agents• Responsible for branch compliance with all current banking policies and procedures, including FDIC banking regulations • Executed and monitored team sales goals • Ensured customer satisfaction in all areas of banking operations