Selected to engage in a professional development program for high-achieving diverse talentComplete business case studies and assignments to hone analytical, quantitative, and technical skills Attend events hosted by industry leaders across consulting, consumer packaged goods, healthcare, finance, and more

Support 103 juniors and 105 senior students per month with academic needs to ensure their high school journey is successfulResponsible for providing monthly marketing services like presentations and lunch events, booths, daily announcements, mass emails, and field trips to encourage students to learn about college and career opportunities resulting in an increase in college applicationsSupporting and mentoring students as they complete the FAFSA, apply for colleges and technical training programs, and prepare to take required exams for post-secondary successCollaborate with the ACE program that allows students to earn college credits while in high school, West-MEC certifies students in technical certifications, and TRIO Upward Bound exposes students to college life while in high school to increase the pipeline of students to leverage these opportunitiesLeverage the Credit Analysis system to schedule 208 students quarterly into their classes to meet graduation requirements

Collaborated with team members to offer additional help to support students in their curriculum classesSupported more than a hundred SEI (Structured English Immersion) students to help them overcome their language barrier and empower them to succeedExecuted a survey strategy using Google Forms to engage with the students when they needed to reach out for supportLeveraged bilingual skills to support the office with phone calls and in-person meetings, providing an inclusive environment

Offered contactless options to keep guests safe during the COVID-19 pandemicSurpassed drive-up time expectations by having the order delivered to the guest in less than 5 minutesResponsible for Cash Office by calculating the overnight currency from all cash registers and inputting it into the system for the business to keep advancing in its day-to-day operationsLeveraged excellent customer service skills to provide a memorable shopping experience for our guestsProcessed returns, exchanges, and validated price matches for guests

Oversaw 3 Leona group Charter High Schools contacting over 300 graduates that were affected by COVID-19 to provide alternatives for supportApproximately mentored 20 soon-to-be high school graduates per week by answering questions in one-to-one meetingsOrganized 3 training sessions throughout the school year to help students and their families through the FAFSA (financial aid) application process