Stephanie Velez Email and Phone Number

• Increased productivity by scheduling complex interviews, and putting in place document organization systems• Welcomed new joiners, Onboarding, created offer letters, run background checks and contingencies• Assisted with pre-employment by tracking, processing and updating status on background checks and drugscreens• Supported Senior recruiters by developing and coordinating job descriptions and interview questionnairepackets, drug screens• Trained Recruitment Administrators on travel candidates and created a step-by-step process• Managed different administration activities to support the effective running of the recruitment process• Experience working with recruitment systems (Success Factors, SAP) and maintaining a high level of dataintegrity

• Increased productivity by scheduling complex interviews, and putting in place document organization systems• Welcomed new joiners, Onboarding, created offer letters, run background checks and contingencies• Assisted with pre-employment by tracking, processing and updating status on background checks and drugscreens• Supported Senior recruiters by developing and coordinating job descriptions and interview questionnairepackets, drug screens• Trained Recruitment Administrators on travel candidates and created a step-by-step process• Managed different administration activities to support the effective running of the recruitment process• Experience working with recruitment systems (Success Factors, SAP) and maintaining a high level of dataintegrity

Developed job postings, recruited candidates and trained to schedule interviews to fill vacant positions.Created, organized and maintained employee personnel files to keep sensitive data secure.Provided excellent service and attention to candidates through virtual conversations.

Greeted and interfaced with customers to facilitate daily banking transactions, helped new and existingclients open personal accounts, Cross-sold bank products and services to increase sales and revenues.Assist with lending services, and build relationships with existing customers to sustain high satisfactionratings and retention.Leveraged customer service and consultative sales techniques to exceed sales benchmarks, resultingincreases over expected sales targets.

Opening accounts; checking, savings, business accounts, closing on auto loans, mortgages, credit cards,IRA, referring membersMet or exceeded sales goals by promoting bank products and services in every interaction.Conducted special service and account transactions for customers, including ordering checks and placingstop payment orders.Advised customers on bank products, services and financial planning options.

Quoting, binding, problem solving, training new team members, sales calls, maintaining customerrelationships by regularly following up.Sold various products by explaining unique features and educating customers on proper application.Trained all new sales employees on effective sales, service and operational strategies to maximize teamperformance. • Completed 440 and 214 Life and Annuities licenses.

Airport counter assistance, checking procedures, translation, ticketing, boarding, assisting passengers inimmigration and customs.Collected baggage charges and accepted baggage for check-in.Managed gate, ramp and cabin services for each flight.Greeted passengers and provided boarding instructions.Delivered exceptional service to every customer through active engagement, effective listening andwell-developed interpersonal skills.