▪ Effectively lead the annual internship program through project management, collaborating cross-functionally to market the program, promote engagement across the organization, plan weekly communications and events, hire a cohort of 8 interns, and lead training for participating managers.▪ Act as a strategic partner to departmental leaders, working collaboratively to identify areas of opportunity and providing data-driven recommendations and implementation plans to support organizational goals and objectives.▪ Document and analyze various business process rules and utilized data insights to assist the team in identifying opportunities for process improvement and implementing effective solutions.▪ Utilize Workday to generate and analyze reports, providing key insights and recommendations to departmental stakeholders to drive informed decision-making.▪ Successfully manage and facilitate the onboarding program, overseeing all aspects of the process including pre-hire communication, employee orientation, and collaborating with various teams to ensure a series of 5 new employee trainings were delivered on schedule and to a high standard.▪ Demonstrate proficiency in maintaining up-to-date knowledge of federal and state employment law, leave, and compliance requirements. Responsible for ensuring compliance with I-9 documentation and unemployment claims, as well as advising employees on available leave options, including FMLA and CFRA.▪ Successfully administer employee retirement benefits including processing bi-weekly 403(b) retirement plan contributions utilizing Workday reporting and submitting ledger to retirement account vendor, ensuring accurate and timely processing of benefits.

▪Successfully recruited top talent through sourcing and interviewing qualified job applicants using UltiPro and external job sites such as LinkedIn, Zip Recruiter, and Indeed, resulting in the selection of highly qualified candidates.▪ Consistently recruited top talent by conducting thorough phone screens and first-round interviews, following interview guides to ensure consistency of the candidate experience and identifying the best fit for the role.▪ Effectively collaborated with department leaders to identify hiring needs and developed an understanding of core competencies for each position, resulting in successful recruitment and selection of qualified candidates. ▪ Provided comprehensive support to candidates and leaders throughout the hiring process, including scheduling interviews, managing communication, and ensuring a seamless transition into new positions.▪ Demonstrated strong knowledge of employment laws, regulations, and organizational hiring policies, ensuring adherence to best practices and compliance.

▪ Managed and monitored faculty credentials, including licensures, certifications, and transcripts, ensuring compliance with accrediting bodies and maintaining accurate records.▪ Collaborated closely with talent acquisition to ensure timely submission of required employee documentation for over 70 newly hired faculty members each month.▪ Generated and provided regular reports and guidelines to the leadership team, enabling the university to meet all hiring needs in a timely and efficient manner.▪ Utilized data analysis skills to compile and analyze data, generating reports as needed for accreditation audits con-ducted by leadership.▪ Played a key role in the development of a new credential tracking system by collaborating with the vendor to en-sure the accurate transfer of existing data and test functionality.

▪ Delivered comprehensive supplemental training program for newly hired student support advisors covering customer service, student finance, and academic topics. Acted as point of contact for new hires and escalated customer service issues. Requested and incorporated feedback to continuously improve training program.▪ Provided exceptional customer service to students through various channels including phone, email, and chat within a fast-paced call center environment. Assisted in the student intake process, ensuring accurate and timely processing of student applications. ▪ Took initiative to lead and guide a committee of Student Support Advisors in establishing a standard operating procedure for a complex interdepartmental process, resulting in higher rates of consistency and significant reduction in processing time.▪ Provided guidance and mentorship to students, helping them explore alternative solutions to overcome barriers that may affect their persistence or graduation.▪ Ensured accurate evaluation of academic and financial plans throughout the student lifecycle, paying close attention to detail and identifying opportunities and solutions to ensure successful student outcomes. ▪ Demonstrated ability to quickly learn and stay up-to-date on all academic programs, policies, and procedures, including institutional policies and federal and state regulations, ensuring compliance with federal and state laws.