Stephanie Benedetti Email & Phone Number

• Plans, coordinates, implements and finalizes projects according to specifications and deadlines, all while keeping the project within budget
• Reviews administrative and technical processes for various departments to identify, document, present and correct inefficiencies and outdated processes throughout North America, Europe and Asia
• Interviews, selects, trains, and evaluates all department new hires
• Analyzes background screenings for all applicants across departments and determines hiring eligibility
• Manages and develops direct reports on core responsibilities and ensures company policies and standards are met with a high degree of customer service. Evaluates performance on a regular basis and develops action plans.
• Creates, analyzes, and distributes various reports on a weekly, monthly, and quarterly basis to management for tracking productivity, execution, and results

• Hired and managed direct reports - Evaluated performance on a regular basis and implemented action plans when needed
• Created, analyzed, and distributed various metrics to management for tracking productivity, execution, and results
• Managed department budgets (expense and capital)
• Developed and managed a data management system to track incidents
• Developed, prepared, and distributed training materials for 2,000+ locations
• Acted as a liaison for internal and external business partners

Bensalem, PA

• Supervised a staff of twenty while providing training and coaching in problem resolution, procedures, and proper usage of incident tracking software
• Monitored agent availability and phone status to ensure calls were answered in a timely manner
• Researched details of emerging patterns to provide data to enable multi-store impacting issues to be resolved quickly
• Developed action plans for resolving issues that were escalated