Stephanie Benedetti Email & Phone Number

• Plans, coordinates, implements and finalizes projects according to specifications and deadlines, all while keeping the project within budget• Reviews administrative and technical processes for various departments to identify, document, present and correct inefficiencies and outdated processes throughout North America, Europe and Asia• Interviews, selects, trains, and evaluates all department new hires• Analyzes background screenings for all applicants across departments and determines hiring eligibility• Manages and develops direct reports on core responsibilities and ensures company policies and standards are met with a high degree of customer service. Evaluates performance on a regular basis and develops action plans for training purposes and/or improvement where needed• Creates, analyzes, and distributes various reports on a weekly, monthly, and quarterly basis to management for tracking productivity, execution, and results • Developed, upgraded and continually oversees exception based reporting software (XBR) and data management system (APIS) in both North America and Europe. Runs testing of systems on a regular basis to ensure data integrity and security of the systems is maintained• Proposes, forecasts, and manages annual budgets of $4Mil + (expense and capital)• Manages vendor relationships to ensure contracts are up to date, service level agreements are being met, and costs are properly negotiated• Works in collaboration with law enforcement and the legal department to collect and document evidence, respond to lawsuits, and follow-up on prosecutions• Writes procedural documentation and edits existing policies to ensure clear and accurate resources are available for use• Oversees all department administrative processes including but not limited to calendar management, meetings (video/web/call conferencing) purchasing/billing, training material development and distribution, and constant communication with both internal and external customers

• Hired and managed direct reports - Evaluated performance on a regular basis and implemented action plans when needed• Created, analyzed, and distributed various metrics to management for tracking productivity, execution, and results• Managed department budgets (expense and capital)• Developed and managed a data management system to track incidents• Developed, prepared, and distributed training materials for 2,000+ locations• Acted as a liaison for internal and external business partners • Oversaw administrative processes including but not limited to associate background screening, billing, store system repairs, unemployment documentation, restitution processing, supply ordering, and overall office organization• Provided daily administrative support to the VP of Loss Prevention and 14 field managers including but not limited to calendar management, travel, preparing field presentations, meeting materials, and correspondence to both internal and external customers

Bensalem, Pa

• Supervised a staff of twenty while providing training and coaching in problem resolution, procedures, and proper usage of incident tracking software • Monitored agent availability and phone status to ensure calls were answered in a timely manner• Researched details of emerging patterns to provide data to enable multi-store impacting issues to be resolved quickly • Developed action plans for resolving issues that were escalated