Stephanie Au, Pmp Email & Phone Number

Toronto, On, Ca

CIBC Retail Banking project delivery services account

Toronto, Ontario, Canada

Responsible for program implementation and execution of Direct-to-consumer projects delivering best in class retail stores on time and budget.• Effectively collaborate with all cross functional partners: Retail ops, VM, Marketing, Finance, Legal, Procurement, Wholesale, Design & Construction, ensuring successful implementation for all store requirements.• Continuously assess and monitor project progress, ensure all project milestones are met with high quality, on time & budget. Flag and mitigate risks by communicating to project teams and ensure issues are resolved in a timely manner.• Working in conjunction with Store Development team for vendor pricing, and standardization establishing vendor relationships/coverage.• Ensure vendors can support growth and expansion strategy globally highlighting any gaps/opportunities.• Manage all vendor quotes, purchase orders & invoices partnering with Design & Construction Project Managers.• Responsible for all procurement MSA’s & RFP’s ensuring all are delivered on time.• Schedule project teams’ post-mortem reviews collect feedback and compile lessons learned cross functionally to ensure quality control for future projects. • Manages Store Development executive Summary, Project Timeline Report, Store Development Project Tracker and PO trackers.• Manages Contract Approval Forms (CAFs), Capital Expenditure Requests (CERs), and Construction Contracts process ensuring all are generated for all projects, obtain approval from VP of Store Development & Design, and submit to Legal and Finance according to project schedule. • Manage Capex Budget Tracker for all store projects reporting any risks.

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Develop project critical paths and schedules for all stores and corporate office renovation and revitalization projects; ensuring all cross-functional teams are fully coordinated and aligned to meet key store opening deliverable dates. • Ensure all projects have seamless operational integration with existing and/or new store processes.• Lead project and coordination meetings with applicable cross-functional teams (Operations, Marketing, Visual Merchandising, Buying, Construction, Design, Real Estate, Facilities).• Prepare all project schedule status reports.• Communicate and report on project results and risks to the Director and Vendor Administration teams. • Provide post mortem evaluation and analysis on project execution to improve future project delivery.• Provide onsite leadership support during implementation.• Continually improve process methods and best practices while supporting company objectives.• Build and maintain strong relationships with internal and external partners.

Toronto, On

• Executes new construction and renovation projects of Starbucks cafes in Eastern Canada (ranging $300k to over 1 million). Manages over 30 major projects per fiscal meeting schedule and budgets deadlines.• Responsible for 40 Eastern Canada Minor Renovations managing a 2.5 million portfolio collaborating with retail operations and design team. • Extensive experience working with a wide spectrum of store formats: stand-alone cafes, drive-thrus, shopping centres, food courts, kiosks, hospitals, suburban sites, Toronto’s PATH system, historic buildings, and base of condominium buildings.• Core implementation team in special projects: launching the first Starbucks Canada Express Store, Brookfield Place high profile renovation, Nitro, Clover, and Marco rollout in Eastern Canada (coffee innovation programs).• Subject Matter Expert for new rollout programs and initiatives.• Manages all project weekly schedule status reports cross-functionally.• Designs and implements employee onboarding and training guides. Continually coaches and mentors 3 construction team members. • Oversees 5 GCs and over 20 Starbucks network vendors on a regular basis.• Monitors and provides resolution of issues raised by internal and external stakeholders during and post construction.• Collaborates cross-functionally with Retail Operations and Store Development team including Construction, Design, Real Estate and Facilities.

Toronto, Canada Area

• National project management support for Starbucks Store Design Team in Canada. • Pursued Landlord approval for construction documents (Architectural and MEP) and issued project tenders to General Contractors and Vendors for Starbucks projects in Canada. Coordinated new store construction and renovation initiatives across Canada.• Coordinated all of Canada’s minor renovations, major renovations and facilities projects. Prepared packages for site visits/market tours including floor plans, market information and photos.• Organized construction sets and schematic packages for senior leadership approval.• LEED documentation and support – ensured all documents listed on the Deliverables Checklist are completed in LEED package for all new projects.• Provided invoicing and accounting support for external architects and vendors. • System and Tools Support for both internal and external consultants: Buzzsaw, AutoCAD, SharePoint, Microstation and Revit.• Collaborated cross-functionally with Store Development team.

• Strategic Business Plan & Sales Strategy development on penetrating the renewable energy markets in BRIC+ (Brazil, Russia, India, China, Singapore) countries to government officials, including the President of Costa Rica, Sustainable Development Technology Canada (SDTC) and Export Development Canada (EDC).• Handled the acquisition of a mortgage brokerage firm and the legal paper works. Organized corporate board meetings across a portfolio of four subsidiary companies with internal and external high profile stakeholders.• Participated in the Value of water “Water Finance” Program at the University of Toronto Centre of Environment and Blue Drinks meet Blue Legacy.

• Contributed to over $400,000 of condominium insurance appraisal sales by persistently pursuing leads.• Completed Project Plans & processed Insurance Appraisals for high-profile clients throughout North America, Europe, Asia, South America including but not limited to: McCain Foods USA, Inc., HudBay Minerals, Toronto Hydro, and Town of Oakville.• Administered large scale marketing mail-out campaigns to potential clients across North America including Ontario Energy Board (“OEB”).

• Worked with Councillor Paula Fletcher in Ward 30 - facilitated the development of policies relating to urban planning and health matters, including the Big-Box Project in Leslieville and bedbug issues.• Assisted with communication between constituents, city staff, agencies, boards and commissions (Ontario Municipal Board).• Researched policies for meetings of city council, community council, committees and community stakeholders.

Honours Bachelor Of Arts, Urban Studies And Urban, Economic & Social Geography

Project Management Certificate With Honours

CNST701 - Project Management Principles CNST704 - Project Management Skills Development CNST709 - Project Resources Planning.