Stephanie O. Email & Phone Number

Vancouver, Bc, Ca

Burnaby, British Columbia, Canada

Vancouver, Canada Area

When I became managing director at OAK + FORT, I was responsible for:- Managing a team of 11 store managers (and over 120 sales associates and operations specialists) across Canada- Opening new retail locations across Canada - Recruiting and hiring for office and retail locations- Managing all customer care related issues- Meeting and exceeding monthly targets with my team on a consistent basis- Acted as store manager when there was a vacancy on the team or when there were needs in the store- Updated all evaluation packages to meet business needs- Conducted evaluations on a bi-annual basis with my team- Maintaining and updating operational documents, training documents, and company policies

Vancouver, Canada Area

When I became Marketing Director, I was responsible for the relaunch of OAKANDFORT.COM and the launch of NOUL.COM. During this time, I was also responsible for:- Training store managers- Temporarily filling the role of store managers when they took leave from the store and/or there was a vacancy - Writing job descriptions and job postings- Actively recruiting, interviewing, and hiring ideal candidates for open positions in the company

Vancouver

When I first started at OAK + FORT, I was the Social Media and Marketing Specialist. I was responsible for:- Managing all marketing efforts (blogs for OAK + FORT and NOUL, social media updates, special events and newsletters)- Preparing and managing all photo shoots for Oakandfort.com - Writing copy for Oakandfort.com - Answering all customer inquiries and service opportunities- Processing all online sales orders and returnsI was also responsible for:-Creating and updating training materials (e.g., handbooks, training guides), company policies, and creating an evaluation package (for office and retail teams)Also acted as Office Manager dealing with vendor contacts, organizing office operations when necessary, on boarded new employees and interns.

Before Aritzia.com launched, I was a part of a small customer care team that:- Responded to customer inquiries via e-mail, telephone, and social media- Liaise between stores and customer to process mail ordersI also:- Conducted in-store visits to ensure that our sales team was providing exemplary customer serviceOnce the Contact Centre was ready, I was responsible for:- Creating training material to onboard new customer care associates- Trained a new team of 15 customer care associates- Trained external hires in the Contact Centre and in-store

Aritzia is one of the fastest growing woman's retailer in Canada. When I was working in stores, I was responsible for:- Providing exemplary customer service- Maintaining a Sales Per Hour (SPH) goal- Building a clientele list