Stephanie Wunderley Email & Phone Number

- Monitors employee productivity and output deliverables, ensuring they meet client expectations and quality standards. Allocates resources by client consistent with the current operating plan. Develops schedules and critical milestones for all client projects. Proactively resolves problems, taking responsibility and ownership through final resolution. Monitors quality levels. Coordinates with Business Analyst to establish and monitor production metrics, adjusting as needed to meet production goals. Coordinates and communicates with internal management team to ensure production schedules are met and adequate production flow is maintained. Maintains open and ongoing communication with customers, staff, vendors and support groups. Builds and maintains relationships with internal customers and acts responsively to requests. Identifies specific needs and develops training plan for all staff members. Acts as a role model to positively promote the company culture and values to the team and when interacting with internal and external customers. Provides coaching and mentoring to staff to develop future managers. Provides ongoing feedback to staff relative to performance and expectations. Proactively identifies employee performance issues and takes appropriate action to manage and counsel employees. Monitors staffing needs and ensures that adequate resources are available to meet production schedules. Initiates the hiring process and participates and supports the team based hiring process. Interviews and hires candidates when appropriate. Supports and ensures compliance to HR policies, applying discretion to meet the needs of individual situations. Develops the department budget, manages, and monitors the budget on an ongoing basis. Reviews and ensures that current ISO procedures are being followed and updates are documented and current. Recommends and/or approves change to processes.

Supervised a team of full-time, cross-functional FDC Update team members who process Headers, Text, and Copy Inspection tasks. Ran employee activity and release reports to monitor employee metrics. Managed, directed and coordinated one or more segments of the organization's day-to-day operations in a non-manufacturing environment. Responsible for managing the development, implementation and enhancement of operating policies, processes and procedures that affect the organization's short- and long-range goals and strategies. Planned and coordinated operations and special projects in multiple areas (e.g., short- to long-term planning, joint ventures, business development, internal communications, budgeting). Set priorities for the team to ensure task completion. Coordinated work activities with other supervisors. Solved problems based on best practices. Made decisions based on policies, procedures, guidelines and the local business plan. Received guidance and oversight from manager. Trained team members and provide input to employee performance evaluation.

Horsham, Pennsylvania, United States

Verified data entered with source documents for typographical errors, missing or repeated data, correct use of composition codes, style rules and edits to make corrections, additions or deletions as appropriate. Searched entire application while assembling file in a prescribed sequence, identifying and preparing all necessary information while ensuring a product conforming to established rules and guidelines. Answered inquiries relating to work/manual procedures and subject matter.

Newportville, Pa

Handles Mental Health Cases, individuals who require special care and attention, and Criminal Matters. Offers an empathetic and unique perspective into the lives of individuals that are in difficult and abusive relationships.

Willow Grove, Pa

Received specimens, completed chain of custody and related documentation, logged into LIMS, prepared volumetric aliquots and performed support activities in the department. Provided testimony for court cases.

Oxford Valley, Pa

Performed blood and urine collection on all types and ages of patients.

Hopewell, Nj

Provided Merrill Lynch employees with assistance in electing and updating Medical Benefits and Insurance Plan beneficiaries.

Hopewell, Nj

Provided complete and accurate information regarding many of Merrill Lynch’s bank related products and services as well as online service and navigation.

Hopewell, Nj

Reviewed tax forms for accuracy and updated participant accounts in database.

Reading, Pennsylvania Area

Assisted in all facets of the Conference program. Responsible for servicing the needs of conference groups and their participants. Administrative, clerical, and physical operations necessary to provide support services to conference participants, and involvement including general program preparation and operation, pre-conference planning, during conference programs, and post-conference follow-up.

Bachelor Of Arts - Ba, Sociology With A Track In Criminology/Digital Media

Certified Nursing Assistant

Continuing Education Certificate, Death Investigation Terminology And Diseases

Continuing Education Certificate, Death Investigation Forensic Pathology

Continuing Education Certificate, Death Investigation Basics

Continuing Education Certificate, Death Investigation Cultural Competency

Continuing Education Certificate, Death Investigation Mental Health First Aid

Continuing Education Certificate, Death Investigation Advanced Topics

Phlebotomy Technician/Phlebotomist

Sociology

Study Abroad Semester