• Assisted client sales and retention efforts by supporting the end-to-end contract process for NBS• Maintained an accurate document filing system and contract database• Facilitated and supported the contract workflow, from intake through document fulfillment and execution to back-end processing utilizing Salesforce and SharePoint• Developed and drafted contract documentation by identifying and clarifying requirements, researching client-specific information and historical files, and verifying details with key stakeholders, and leadership, as appropriate.• Coordinated with other NBS team members to ensure effective workflow, consistent process execution, and unified approaches to contract management.• Interfaced with finance, sales, and other business teams to address and resolve issues related to contracts.• Researched contract matters of low- to mid-level complexity and provide requested information and/or recommended course of action option(s) for consideration.• Tracked and managed inventory of documentation requests from internal and external sources; reported on the contract process, status of outstanding and received contract documents, execution, etc.

• Processed all undergraduate and graduate student loans (federal and private) – certification, disbursement, reporting, and reconciliation• Processed and reconciled all Pell grants for undergraduate students• Packaged and awarded undergraduate and graduate students Title IV funds as well as internal/external grants and scholarships• Responded to all email, telephone, and in person requests for assistance with a student loan• Ensured compliance with federal regulations and institutional policies with regard to student loans and their disbursement• Provided instruction and guidance for all students as they completed federal student loan entrance/exit counselling• Worked directly with students, COD, NSLDS, FSA, Accounting Office, collection agencies, and third-party loan servicers, to resolve discrepancies regarding disbursed or defaulted loans• Certified, processed and tracked loan documents/applications for institutional, private and federal student loans• Provided instruction and additional resources for students to improve their financial literacy• Participated in recruiting events and met individually with prospective students and parents• Worked closely with Enrollment Management, Admissions, academic departments and Student Services to ensure retention and institutional goals were met• Managed the repayment and consolidation of all federal Perkins loans• Processed R2T4’s and maintained SULA requirements for all students• Assisted in the completion of a successful federal audit of Union College in 2018• Actively supported and sought out first generation, academically at risk, and financially vulnerable students• Supervised, mentored, and trained 3-5 student staff each academic year

• Managed communications systems for Enrollment Management and the Office of Integrated Marketing & Communication – central switchboard, email, printed materials and swag• Supervised data entry of leads and maintained data integrity of the University’s CRM software• Coordinated communication to prospective students through email, mail, and telecounseling strategies• Fulfilled marketing collateral for recruitment and academic service areas – swag, printed materials and communication plans• Established a weekly report to interested campus members regarding prospective student lead performance• Supervised 20-30 student staff during the academic year

Student Financial Services• Received, resolved, and redirected all inbound departmental communication (telephone, email)• Answered inquiries and resolved discrepancies with student accounts• Managed the funds for 2 student scholarships (Michigan Colleges Foundation and the North American Division Summer Ministries Scholarship)• Coordinated the communication of payment certifications and estimated payment plans• Managed and prepared materials used in financial aid packets, seminars, and campus/student communications• Participated in campus visit events and financial aid seminars

Student Financial Services• Receipted payments and disbursed cash• Balanced up to $100,000 in daily non cash transactions• Answered inquiries and resolved discrepancies with student accounts