- Managing reception area – Greeting clients, extensive management of over 30 meeting rooms, managing queries from internal and external parties, answering phones & problem solving escalations from junior receptionist.- Creating daily management reports for the food and beverage department. - Basic technical troubleshooting & setup during meetings. - Training new staff members for receptionist roles.

Administration & Personal Support- Provide general administrative and personal support for senior members and the broader team as required, including but not limited to filing, preparing letters, presentations and reports. - Organising internal and external meetings. - Diary management.- Booking transport and accommodation for business travel.- Helping gather and collate research to support new potential investments. Project management- Planning, coordination and management of an office move from a one floor to three floor office, end to end for 35 staff members. Managing the reception and meeting rooms- Managed reception and meeting rooms to ensure that all visitors had a warm, welcoming and smooth experience in the TDM office. - Organise and pickup catering orders for meetings- Manage queries and correspondence that came through reception.- Manage incoming and outgoing mail and deliveries- Managing incoming calls & customer service inbox. Office Management- Manage core office operations to ensure smooth day to day operations- Construct and implement new and improved policies, standards and office administration systems.- Procurement of stationery, office supplies, office equipment and kitchen supplies. - Manage first aid equipment and first aid training. - Act as fire warden.- Liase with office management suppliers including building maintenance, catering and delivery people. - IT troubleshooting. - Accurate maintenance of records, databases of confidential information such as address changes, client information and passwords.- Monitor office expenditure and ensure efficient and optimised spend.- Assist with onboarding new employees into the office including: laptop setup, desk allocation, security passes, locker allocation. - Manage corporate phone plan. Events Management- Organised and coordinated TDM events both internally and externally, including obtaining quotes, budgeting and liaising with suppliers, caters and venues.

- Collaborative, detail-oriented technical writer authoring high quality installation documentation, templates and user guides to clearly and efficiently explain highly complex systems and processes for an external government client. - Liaising with clients over the phone and email to arrange best cost price for products. - Providing customer service to the client in order to ensure they are satisfied with the work produced as outlined in Master Agreement. - Meeting writing deadlines based on a preconceived schedule. - Administration support, including but not limited to; bookkeeping, planning and scheduling meetings with clients and contractors, managing documentation and developing continuous improvement policies, sending emails, website development and assisting in the development of quality assurance and policy documents.

- Sort, record and distribute incoming daily mail- Prepare and mail out customer statements- Assist with the preparations associated with staff functions - Conducting training sessions regarding various bank processes for other team assistants within the branches - First point of call for all internal bank queries- Assisting in the development of cost saving initiatives - Being the first point of call for clients and external visitors on reception, whilst answering phones and taking queries- Accounts payable process for Sydney, Melbourne, Perth and Auckland branches - AMEX and Cabcharge reconciliation for our Melbourne, Perth and Auckland branches- Domestic and International Travel Bookings for Corporate Travel- Contributing to the digitisation of outdated mailroom processes which relied heavily on manual, paper-based processes mainly through the use of the ‘SharePoint’ system. - Meeting KPI’s and objectives related to Individual Development Plan.