Ownership of Enterprise Content Management (ECM) systems across the bank, supporting both custom applications and vendor products including IBM FileNet, OpenText Process360, Hyland OnBase, and IBM Content Manager OnDemand. Managed 8-12 developers and engineers in an Agile/Scrum environment supporting document ingestion, workflow, search, and retrieval for 12+ lines of business. Managed full SDLC including analysis, software development, QA, and ongoing support. Also responsible for a team of developers supporting a custom-developed, full-featured Commercial Loan system providing for loan origination and maintenance in a highly customizable environment. Projects managed include re-imagining of business process workflows, system integrations with several 3rd party loan providers, multiple enterprise-wide large system conversions, and a steady stream of new business feature requests.

● Overall responsibility for software development, professional services, and IT managed services teams comprised of a mix of onshore and offshore staff.● Managed multiple high-performing teams comprised of developers, architects, quality assurance, and systems engineers using agile methodology.● Ensure software development/project methodologies and best practices are followed, customer SLAs are met, and projects are delivered on-time and within budget.● Overall responsibility for bi-annual software licensing and security audit reviews as well as contract management.● Provide personnel management including recruiting, performance reviews, and team building.

● Served as the account manager and stakeholder for multiple clients. Interacted directly with customers’ business and technology stakeholders, including executive leaders, managers, PMO, vendor management, security, and operations teams. ● Managed multiple teams of project managers, developers, architects, QA testers, and systems engineers, who together provided full life cycle support for new development and systems integration initiatives. Oversaw reviews of major project deliverables such as requirements specifications, functional and design specifications, test plans, training materials, and installation documents.● Responsibility for a long-term IT Managed Services engagement with a Fortune 100 insurance company to provide production monitoring as well as 2nd and 3rd level support functions for an enterprise content management system deployed across six geographic locations nationwide. Closely monitored team to ensure contract SLAs were consistently met or exceeded.● Performed regular engagement and account-level P&L reviews.● Responded to client requests for estimates, proposals and statements of work. Provided technical vision and guidance as part of pre-sales and creation of solution architecture. Performed analysis to confirm solution would directly address business requirements, provide desired customer value and achieve ROI target.● Provided strategic and tactical planning, budget and revenue forecasting, resource planning and staffing assignments.

● Directed the activities of the R2K technical teams; short- and long-term planning with the client; analyzing client requirements and creating estimates; maintaining product roadmaps; managing client and vendor relations; providing architectural, operational, technical, design, and code recommendations and reviews; reviewing plans and deliverables; and providing regular status to the client.● Directed a project to design, develop, and implement a new document management system including capture and OCR functions on EMC Documentum and EMC Captiva. Acted as the main contact between executive and project management at the customer and R2K’s development and implementation staff. ● Directed a team of onshore and offshore staff on a project to convert and migrate an enterprise-wide document catalog from DB2 on the mainframe to a Windows-based SQL Server database. ● Managed a team of developers and quality assurance staff in developing a high-volume document import gateway between multiple 3rd party agencies and the client’s back office imaging and workflow processing system. ● Led a team of developers, quality assurance engineers, and system engineers for the transition of the company’s imaging and workflow implementations to the Unisys InfoImage product. This transition included migrating eight different implementations across six geographic sites, with a total of 150 servers and 3,000 workstations● Led the design and development of an extensible workflow/case management application deployed on 2,000 desktops. ● Architect and lead developer of Java-based web application utilizing IBM’s WebSphere Application Server for providing single-point access to documents stored in a series of legacy repositories. ● Architect and lead developer of an ASP-based web application for accessing image data stored in an Eastman Software Imaging for NT repository

● Original team member for the Omnidesk product, currently sold by Unisys as InfoImage and OpenText as Execute360.● Authored numerous development proposals and estimates and was a key participant in formulation and execution of the overall product development strategy.● As Client API Development Team Leader, supervised the activities of 21 software engineers on a variety of projects through several releases of the product. Responsible for team management, technical leadership, full lifecycle project planning and tracking, status and reporting, and performance reviews.● Worked closely with quality assurance, documentation, and program management organizations to deliver completed code.

● Designed and implemented a common set of graphics libraries for real-time two-dimensional display of data from the company's analytical instrumentation tools for gas/liquid chromatography and ultraviolet and infrared spectrometry.