Ensure application changes are managed as they pass through the various testing environments and into production.Plan large quarterly releases, conducts meetings with developers, shared services, business testers and management. Execute changes as needed. Create appropriate Guardian Service Center tickets (releases, features, changes, C-tasks, etc.). Ensure all audit requirements are met. Work with development, business areas, and testing teams to schedule changes, make sure all audit requirements are met, and ensures the changes are made successfully.Ensure that testing environments are always functional. Resolve deployment problems, disk space issues, and coordination with shared services where necessary. Documentation – Ensures that all procedures and processes are fully documented and maintained current.Work with Production Support Team to address problems that have an impact on multiple production users. Coordinates with the various teams within Guardian to resolve these problems in a timely manner.

Serve as a key member of software development teamFacilitated test case development, test execution, bugreporting, and test report deliveryEngaged in daily Scrum meetings, backlog refinement,sprint planning, sprint reviews, and retrospectivesManage production releases by creation of timelines,scheduling business testers, and creation of release notesAct as a liaison between the Development team and thevarious business unitsCompile and build application packages using MicrosoftVisual StudioExecuting SQL queries to ensure the data integrity bychecking various kinds of constraintsSuccessfully install and configure multiple testenvironments using virtual machinesCollaborate with Customer Support troubleshooting complexfunctionality problems on production sites

Executive supportExtensive customer-facing white glove serviceExperience working with remote and mobile usersConfigure personal devices, including laptops, desktops, mobiles, video and teleconferencing devices, and onboarding Install and configure enterprise softwareSetup, maintain and troubleshoot Windows 10 laptop computersCreate documentation for Help Desk staff Asset Management Coordinate internal office movesNetwork TroubleshootingConfigure Cisco network switches Install network infrastructure for building move

Offered support to students with Microsoft Office Suite and Adobe Acrobat.Facilitated reaching counselors, locating resources on the E - campus site, and answering general questions regarding classes.Resolved technical issues by phone and Technical Support Mail using HEAT and Service Desk ticketing systems.Implemented procedure exceptions to accommodate unusual customer requests.Authored technical articles for the Knowledge base system using SharePoint as well as verify articles for accuracy.

- Support end users in resolving issues related to desktop and hardware support as well as IT security and account provisioning.- Datacenter monitoring and server management including backup systems (Full, incremental, journal and ignite backups).- Created and documented innovative processes which brought efficiencies to the operations team. - Established training plan for new and existing employees on said procedures.- Prepared backup tapes to be sent offsite daily for storage in the event of disaster recovery.- Resolved technical issues by phone using HEAT ticketing system.- Roll out new hospital applications.- Aided other teams with system upgrades and special backups.- Completed multiple projects for management and other teams.- Created user accounts for multiple systems.