Stephan Joseph Email & Phone Number

New York, United States

Brooklyn, New York

Brooklyn, New York

• Delivered outstanding service to both individual and business clients in the community, building strong relationships and driving high levels of customer satisfaction.
• Managed assigned customer portfolios, proactively engaging with them both in-person and over the phone to build enduring relationships, identify financial needs, and customize product and service recommendations.
• Established trust and long-lasting relationships through personal connections, customer engagement, education, open-ended questioning, and active listening.
• Influenced and educated customers on technology, enhancing their banking experience and efficiency.
• Demonstrated initiative and financial expertise to offer tailored financial solutions using a consultative approach.
• Collaborated with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers with experts, addressing their specialized financial needs effectively.

Brooklyn, New York

• Promoted the highest standards of customer service by politely greeting clients, upon entrance in the branch. Control lobby traffic; support clients into the waiting queue; and schedule/cancel client meetings.
• Provided transactional support such as reordering debit cards and setting up a direct deposit.
• Leveraged exceptional attention-to-detail ability in customer account maintenance and problem resolution.
• Ensured accurate and efficient completion of financial transactions, ensuring adherence to defined SOPs, procedures, and regulatory banking requirements.
• Educated clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to deliver an excellent banking experience.
• Fostered and sustain strategic alliances with multifaceted team members and other lines of business to offer the most appropriate products and tools to help clients meet financial goals.

Brooklyn, New York

• Partnered with senior leadership on business development and expansion projects, opening five studio locations in 2020.
• Main point of contact to coordinate projects and logistics for a new studio opening. Grew client base 150%+ and achieved record-breaking NPS scores despite the economic downturn resulting from the COVID pandemic.
• Identified opportunities, assess challenges, and introduce new policies, procedures, and processes that optimize studio performance and streamline efficiencies.
• Managed day-to-day operations that maximize productivity while controlling costs; tasks include labor scheduling, studio opening and closing duties, inventory, budgeting, interviewing, onboarding, and team training.
• Served as brand steward to greet guests, educate members on studio products and services, present and negotiate purchase options, and answer questions in person via email and over the telephone.
• Corresponded with members using a calm, supportive, and professional manner; listen to member needs and devise problem resolutions that enhance the member experience at each touch point.

New York, NY

• Led change management initiatives during acquisition and transformed entire department while aligning all strategies with the organization’s mission, values, and objectives.
• Collaborated with cross-functional departments to drive revenue goals, communication, and customer satisfaction.
• Fostered a sales-oriented environment and delivered professional development training to 35 staff members that optimized lead conversion, revenue growth, and high-quality customer service.
• Ensured effective oversight of all aspects of 50 accounts including ongoing needs assessment, customer support, and building/maintaining relationships to spearhead business development opportunities with new and.
• Served as the first point of contact in resolving client or member complaints, ensuring best in class customer support.
• Coordinated project management including scheduling, tracking, monitoring and effective communication of updates to all partners, stakeholders, and senior leadership.

New York, NY

• Oversaw daily operations of two departments with 25 staff members serving more than 200 clients daily.
• Supervised budget to maintain cost-effective operations, satisfactory P&L reports, and achieve monthly sales goals.
• Designed strategies that increased club memberships, promoted new services, and elevated brand visibility.
• Conducted sales reporting and analysis to continuously recommend solutions that increased revenues.

New York, NY

• Assisted Fitness Manager with meeting monthly sales goals.
• Managed trainer/client business including but not limited to rendering and selling sessions, distributing client leads, and payroll.
• Reported weekly trainer activity such as sessions sold, revenue from sessions sold, and sessions rendered.
• Assisted in administrative duties where necessary utilizing programs such as Excel, PowerPoint, Word and internet research.
• Provided high quality/5-star service.
• Responded to club activity and member concerns/complaints.

New York, NY

• Cleaned and maintain the daily locker room.
• Assisted members as needed.

New York, NY

• Used Moda V2K and Retail Pro to generate reports detailing inventory logistics to assist senior team members as necessary.
• Created and generate detailed, organized reports regarding incoming and outgoing domestic and international FedEx shipments.
• Assisted in administrative duties where necessary utilizing programs such as Excel, PowerPoint, Word and internet research.
• Was chosen from a handful of interns to join Fendi team; company selected a very small percentage of internship applicants.

New York, NY

• Prepared correspondence, documents, and reports.
• Liaised activities between different departments.
• Filed employee records.

Brooklyn, NY

• Visited households to fill out Census questionnaire.
• Reviewed and organize paperwork.

New York, NY

• Organized and cleaned stacks efficiently.
• Assisted students in locating periodicals and books.
• Ensured all the periodicals and books are in order.
• Handled reshelving of books.
• Picked up and delivered mail.

Bba, Operations Management

Activities and Societies: Hip Hop 201, Intramural Basketball, Fund Raisers, BSU and CSA Fashion Show, Mr. and Ms. Caribaruch Pageant

Diploma