Fulfilled general supervisory duties such as the opening and closing procedures of all systems, mitigating customer dissatisfaction, taking inventory, maintaining stock supplies, solving problems, addressing issues, and implementing corporate policy throughout all daily operations. Train all new hires on the essential elements of coffee shop work, including customer service, machine operation, and food safety guidelines. Managed and processed customer orders, tracked daily revenue and prepared related weekly and monthly reports.

Spearheaded daily FOH and BOH restaurant tasks, such as the opening and closing of all operations and POS systems, while ensuring all employees followed compliance with company policies, regulations, food and safety guidelines. Effectively communicated with all team members to improve staff performance and morale. In charge of the supervision and management of a team of 12+ employees, consisting of cooks, servers and BOH. Ordered, received, and stocked all inventory. Reduced restaurants annual food and labor costs by 11% through proper budgeting, scheduling and management of inventory. Prepared to-go orders via phone, Seamless, and GrubHub.

Performed sales duties; including the opening and closing of POS systems, the greeting and assisting of customers, ringing up clients, troubleshooting issues all while maintaining excellent customer service and product knowledge. Achieved 100% compliance to company guidelines by restocking shelves and facing products in alignment with the company policies. Managed customer returns and encouraged customers to accept store credit, exceeding targets by 15%.