Stefanos Papadopoulos Email & Phone Number

Agia Paraskevi, Gr

Athens, Attiki, Greece

💠 Liaise with clients to get a deep understanding of their business knowledge gaps and needs💠 Compile and share a high-quality expert profile briefing with our clients💠 Perform critical research into markets and companies around the globe💠 Reach out to experts on a regular basis to screen and validate their knowledge and relevance on specific projects💠 Connect experts with our clients based on their project needs💠 Ensure our clients’ best interests throughout our collaboration, while safeguarding their data and information

Agia Paraskevi, Attiki, Greece

💠Consistently drive sales by guiding customers to the right products, ensuring they meet their specific needs and preferences.💠Excel in converting potential browsers into buyers through strong communication, active listening, and in-depth product knowledge.💠Ranked among the top performers in the company’s internal sales leaderboard across all stores since April, maintaining this performance until today, based on key sales statistics.💠Skilled at creating a seamless, positive shopping experience, fostering trust, and ensuring customer satisfaction.💠Regularly surpass sales targets by employing strategic selling techniques and up-selling/cross-selling relevant products.

Agia Paraskevi, Attiki, Greece

Athens, Attiki, Greece

💠 Delivered expert technical support for Cosmote Greece customers at Teleperformance, resolving complex mobile, internet, and TV issues with precision and speed.💠 Mastered the art of diffusing frustration, turning angry and disappointed customers into satisfied clients by calmly resolving their concerns and exceeding their expectations.💠 Consistently met and exceeded KPIs, including strict average call handling time and issue resolution targets, ensuring efficient service without sacrificing quality.💠 Followed meticulously scripted procedures, ensuring every interaction began with a professional introduction and ended with a smooth closure, while delivering personalized service in between.💠 Adapted quickly to various customer emotions, de-escalating tense situations and restoring trust with patience, empathy, and expert problem-solving skills.💠 Recognized as a key player in maintaining high customer satisfaction scores, successfully balancing rapid troubleshooting with maintaining a personable, positive customer experience.