Improve legacy scorecard and tracking system and integrate with new monthly executive scorecard systemQuickly develop in-depth knowledge of business processes and their functions in the organization Own the business and technical requirement gathering and documentation processesPartner with key stakeholders and executives to understand metrics and workflows and iterate in weekly sprints to beta-test and ensure solutions are accurate, efficient and repeatableDrive the implementation of the improved reporting processes and system

Profit-driven restaurant manager with multi-location experience; proven success leading restaurant through multiple pivots during pandemic while increasing profit margin 12%. Strengths in building cohesive, top-performing and customer-centric teams. Planned and executed major POS overhaul which increased efficiency by 18%. Collaborated with startup to install and customize new technology. Optimized system to work efficiently for multiple stations: front and back of house, and bar. Trained staff. Reduced labor costs by 11% by analyzing sales time period and optimizing scheduling procedures.Reimagined service specifics to accommodate multiple business changes during Covid. Successfully transitioned menus and food-delivery processes. Onboarded new delivery services to increase profit 6%. Reduced food costs 8% by researching and negotiating new service contracts with vendors.Analyzed prior management and administrative tasks, developed more streamlined and agile methods including an overhaul of the compensation modelEffectively lead management and staff meetings, develop agendas and project plans, communicate progress, and ensure outcomes meet all project goals and expectationsExceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, staff, and colleagues; talent for quickly resolving issues prior to escalation.

Involved in all aspects of beverage program development from concept through launch - and into post-launch support.Designed and launched beverage program by partnering with distributors for product development, while maintaining a coherent, on-brand creative vision.Led and collaborated closely with stakeholders to meet planning and launch schedules and throughout the entire process.Forecasted and maintained project budgets, anticipating, identifying and resolving supply and inventory issues.Collaborated with Marketing and PR for beverage promotion.Educated and trained staff for successful adoption and profit maximization.

Involved in all aspects of running fast-paced, high quality restaurantManage a team of 15 including assistant managers wait staff and bartenders, recruited and trained new staff, and resolving performance issues as they aroseCollaborated with head chef, assistant managers, events manager, suppliers, and owner to continuously maximize bookings and profit Developed quarterly strategy to increase sales, reduce costs and laborStreamlined service labor by 16% with a reduction and modification of shiftsCreated a cross-training program ensuring FOH staff were able to effectively work multiple positionsImplemented an inventory system focused on ordering techniques that significantly reduced unused products and overhead

Initiated all aspects of a new restaurant from service, design and cultureDeveloped and retained a new customer base with a focused service detailWorked in a partnership with our property management and sister restaurant, Purple Café, to maintain proper maintenance and cleanlinessHired, trained and coached 30+ staff members on customer service skills, as well as food and beverage knowledge in preparation for our openingCollaborated with the chef team on the opening and subsequent menu changes