Stephan Salazar Email & Phone Number

Arlington, Virginia, United States

• Collaborated with managers to oversee key leadership shifts, ensuring smooth execution of restaurant systems and procedures across all operational areas.
• Assisted managers in meeting restaurant objectives by optimizing cost management, enhancing guest satisfaction, and ensuring compliance with company standards.
• Conducted comprehensive training for new hires and provided ongoing coaching to existing staff, resulting in improved performance and reduced turnover.
• Facilitated clear and efficient communication between service staff, the culinary team, and managers, ensuring smooth operations and exceptional customer experience.

Arlington, Virginia, United States

• Traveled to new restaurant location including Arlington, VA and Atlanta, GA to facilitate comprehensive training programs for new hires and existing staff
• Provided hands-on training and coaching in areas such as food knowledge, service techniques, POS system usage, safety protocols and compliance requirements
• Delivered ongoing support and guidance to new restaurant locations during the post-opening phase, addressing operational challenges, implementing corrective actions and facilitating knowledge transfer
• Trained over 50 employees, resulting in improved service quality and guest satisfaction
• Recognized for outstanding performance, dedication, and contributions to the successful launch, training and ongoing support of new restaurant locations

Arlington, Virginia, United States

• Provided exceptional customer service to guests, guaranteeing an enjoyable dining and drinking experience through attentive service, accurate order taking and personalized recommendations
• Collaborated with team members to ensure seamless service, timely food delivery and a cohesive dining experience for guests
• Utilized upselling techniques to promote menu items, daily specials and featured beverages

Charlotte, North Carolina, United States

Charlotte, North Carolina Area

• Assisted in the development, execution, and monitoring of marketing campaigns, promotions across various channels, including social media, email marketing and advertising.
• Managed customer relationships, feedback, inquiries, and communication channels to enhance customer satisfaction, loyalty, and retention through personalized, timely and relevant interactions.
• Facilitated the accounts payable and receivable processes, including invoice verification, payment processing, expense tracking, billing, and collection activities to ensure accurate and timely financial transactions.
• Maintained accurate and organized financial records, ledgers, journals, and documentation using accounting software (e.g., QuickBooks, SAP) to facilitate compliance, auditing, and reporting requirements.

Charlotte, North Carolina Area

• Supervised other staff and ensured staff completed all shift tasks
• Trained new employees on the entire workflow process
• Assisted manager in daily operations dealing with customer complaints creating alternative solutions and problem-solving as needed
• Increased average sales and profits by actively up-selling

Bachelor’S Degree, Business Administration And Management, General

Associate Of Arts (A.A.)