Stephan Somers Email & Phone Number

São Paulo, São Paulo, Brasil

Responsible for monitoring the journey of European and Brazilian customers, ensuring high added value and developing planning and strategies in line with their expectations. Ensuring customer success in e-commerce projects, documenting projects, conducting kick-offs, weekly and daily meetings, and preparing reports for the stakeholders is part of my routine. I manage the development squad together with my tech lead, defining tasks and deadlines based on their skills and customer needs. Additionally, I suggested creative proposals and managed projects to guarantee the best results for clients.I take a consultative approach to suggest improvements on the projects and allocate the teams involved while keeping track of the effort versus customer needs and expectations. I continuously learn and test new technologies to provide the best solutions to clients.

São Paulo, São Paulo, Brazil

I was accountable for the development of a strategic and financial marketing and communication plan, considering various aspects, including advertising, promotion, digital marketing, POS, and media. My role also involved conducting strategic analysis of e-commerce with a focus on user experience (UX) and user interface (UI) and developing and managing digital strategies. In order to understand the market, consumer needs, and competition, I conducted exploratory research and analyzed the market by using tools such as SWOT and Porter’s analysis. Additionally, I worked with online and offline mystery shoppers.In addition to the above, I managed KPIs and created KPI monitoring spreadsheets and dashboards, oversaw the structuring of teams and developed wireframes and flowcharts for new websites, ensuring the smooth and efficient implementation of the new websites.

São Paulo, Brasil

As an analyst in charge of rate agreements and market analysis, I performed a range of tasks to ensure the company was optimizing its services and staying competitive. This included analyzing the market in South America East Coast, monitoring competition performance, and identifying opportunities to optimize service utilization.In addition, I was responsible for analyzing short- and long-term quotes from Brazil, Argentina, Uruguay, and Paraguay (ECSA) for the Europe, Mediterranean, and Middle East regions (EMEA) based on market, vessel utilization, commodity, profit margin contribution, customer requirements, and strategic monitoring of the company. I ensured that the strategic plan was achieved by analyzing performance tools and market statistics to identify opportunities and threats, both past and future.As part of my role, using my product and market knowledge combined with my analytical skills, I also worked closely with the sales team to inform them of opportunities so that they could better target their efforts.

São Paulo, Brasil

São Paulo, Brasil

As a Focal Point for eCommerce-related issues in the ECSA region, I was responsible for managing and monitoring various aspects such as Track & Trace, Point to Point Schedule, and Web Booking. Additionally, I managed and oversaw the EDI integration process between clients and Hamburg Süd, working closely with the commercial and IT departments to ensure seamless integration.One of my key contributions in this role was creating comprehensive and insightful management reports to track the performance of our eCommerce initiatives. I also mapped out the processes of the Customer Order Management team to identify areas of improvement and ensure that we maintained a high level of customer service and satisfaction.Moreover, I took charge of developing plans and strategies to ensure that all projects were completed on time and achieved their desired outcomes. Through my efforts, we were able to streamline processes, improve customer satisfaction, and boost overall efficiency.My time in this position allowed me to gain valuable experience in managing complex eCommerce systems and processes, while also developing strong skills in project management and data analysis.

Curitiba, Paraná, Brazil

I had the privilege of participating in a Job-Rotation Program in conjunction with my Technical Course in Logistics at IFPA (Colégio Humboldt). Over the course of two years, I gained experience working in the Export, Import and Sales departments, where I was responsible for managing both national and international transportation processes and liaising with clients and partners both domestically and abroad.In addition to these duties, I was also tasked with creating performance and monitoring reports. I even had the opportunity to prospect new clients and offer innovative services to the market.This experience allowed me to expand my knowledge of the industry and hone my communication and interpersonal skills.

Bacharelado, Negócios Internacionais E Comércio Exterior

Logistics, Materials, And Supply Chain Management

High School Diploma