Stephany Hernandez Email and Phone Number
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Stephany Hernandez personal email
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Results-driven professional with over 20 years of experience in Management and Process Improvement, specializing in complex software/hardware integration. Certified Lean Six Sigma Black Belt with a proven track record in optimizing cross-functional processes and aligning teams with corporate strategies. Exceptional communication skills and a strong ability to visualize KPIs, enabling data-driven decision-making and fostering collaboration across engineering, operations, and finance. Skills: Process Improvement - Lean Six Sigma Black Belt, ITIL Processes, Change Management, Process Automation Project Management - Cross-departmental collaboration, KPI Management, Strategic Planning IT & Platforms - ServiceNow, MS Power Platform, JIRA, DevOps, CRM, ERP, Asset Management, IT Monitoring Tools.
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Director, Enterprise Process Improvement & Platform ManagementEveri Holdings Inc. Sep 2018 - PresentLas Vegas, Nevada, Us• Led the reengineering of the poorly implemented ServiceNow platform, driving significant improvements in IT processes and automation. • Perfected IT Service Management by migrating the IT Change Management process into ServiceNow and maturing it to align with Incident Management. • Developed and maintained the CMDB by inputting assets and configuration items, leveraging both Software and Hardware Discovery methods for enhanced asset management. • Serve as the Jira Platform Owner, optimizing processes for various departments to streamline workflows and improve efficiency. • Assisted in developing and improving larger process initiatives such as the Enterprise Application DevOps Process, ARB, Change, and PMO processes. • Created and led our MS Power Platform team, building from scratch to provide advanced data analysis, KPI visualization, custom applications, and automations.
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Manager, Enterprise Noc And Support OperationsEveri Holdings Inc. Jul 2017 - Sep 2018Las Vegas, Nevada, Us• Enhanced NOC Monitoring Processes, implementing better alerting systems to address issues more rapidly and streamline issue escalation. • Fostered improved interdepartmental relationships to facilitate quicker issue resolution. • Created a customer satisfaction initiative with surveys to drive better results and increase overall service quality.
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Support Operations & Project ManagerSprint Oct 2007 - Jul 2017• Improved operational processes through automation and streamlining, enhancing efficiency across various departments. • Maintained high customer satisfaction levels and KPIs, helping the company identify and achieve top performance metrics.
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Relationship ManagerAmeriquest Mortgage Mar 2004 - Apr 2006• Managed client relationships, driving sales and enhancing customer satisfaction through effective communication and service delivery. -
Software Qa Engineer ConsultantSun Microsystems Feb 2001 - Feb 2004Palo Alto, Ca, Us• Ensured software quality and reliability through rigorous testing and validation processes, contributing to product excellence. -
Network/Systems AdministratorRl & Associates Jul 2001 - Mar 2002• Set up and managed system networks for small to large-scale companies, ensuring quality and stability across various servers.
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Store ManagerMr. Rag'S Clothing Store (Owned By Claire'S Accessories) Jan 1999 - Jan 2001Hoffman Estates, Il, Us -
Customer Experience TrainerSears, Roebuck And Co. Sep 1998 - Feb 1999Chicago,, Il, Us
Stephany Hernandez Skills
Stephany Hernandez Education Details
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Silicon Valley CollegeComputer Science / Network Administration
Frequently Asked Questions about Stephany Hernandez
What company does Stephany Hernandez work for?
Stephany Hernandez works for Everi Holdings Inc.
What is Stephany Hernandez's role at the current company?
Stephany Hernandez's current role is Director, Enterprise Process Improvement & Platform Management.
What is Stephany Hernandez's email address?
Stephany Hernandez's email address is st****@****nii.com
What is Stephany Hernandez's direct phone number?
Stephany Hernandez's direct phone number is (888) 898*****
What schools did Stephany Hernandez attend?
Stephany Hernandez attended Silicon Valley College.
What skills is Stephany Hernandez known for?
Stephany Hernandez has skills like Telecommunications, Troubleshooting, Team Leadership, Wireless, Vendor Management, Program Management, Quality Assurance, Customer Service, Training, Technical Support, Project Management, Integration.
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