Throughout my time working as a freelance translator, I assisted three individuals with their ongoing medical insurance inquiries. This included translating documents, conducting three way calls and translation via telephone.

I worked as a customer service representative for National General including U.S. Bank. I answered inbound calls in regards to homeowner's insurance and made outbound calls to update borrowers of ongoing cases or to obtain their new homeowner's insurance information.

In my role as a customer service representative, I was trained to answer incoming calls for different clients regarding company benefits as well as health insurance inquiries. A couple of lines I assisted with were the Chevron H.R. Service Center, the DOW MFA (Multi-Factor Authentication) line and the Costco customer service and annual Dependent verification hotline.

In my time working for Sunshine Convenience Mart, I began as a cashier & was promoted to shift supervisor. I resigned my position as supervisor in order to pursue different opportunities.