Stephany M Dove Email & Phone Number

Brooklyn, New York, United States

Responsible for setting patient appointment, financial counseling, registration, medical records, administrative and clerical functions in the Ambulatory Call Center, provides support to the ambulatory clinics.

Brooklyn, New York, United States

• Safely monitor temperature check and ensured Covid-19 questionnaires are filled out and all protocols are followed.• Answer incoming phone calls in a timely and polite manner.• Supply information regarding the organization to the public, employees, families, and potential clients.• Email school events invitations to students’ parents and staff approved by the Executive Director and Educational Director.• Monitor, control, and distribute incoming packages, school supplies, ensuring cost efficiencies and the timeliness of tools needed.• Update the school calendar as needed, school breaks, early dismissal.• Communicate via email and phone with parents any required documentation updates.• Keep a safe, clean reception area and manage the visual culture of the school to uphold a welcoming, organized, functional, and safe learning environment.• Photocopy and laminate documents as needed.• Help maintain equipment by reporting any malfunctions.• Assist in the management and oversight of part-time employee, school safety and maintenance staff needed.• Investigate and communicate to the school building management repairs or safety issues.

Greater New York City Area

➤ Responsible for scheduling, rescheduling and canceling radiology exams for Spanish/ English- speaking patients using RIS (Radiology Information System).➤ Utilizes RIS filter screens to answer questions associated with insurance, procedures and preps for radiological examination.➤ Verifying insurance, addressing Patients questions and inquiries about various studies physicians requested.➤ Updates account information at the point of scheduling while adhering to HIPAA regulations.➤ Handles customer service-related request and communicates preparations requirements and financial responsibility to patients.➤ Display excellent communication skills and telephone etiquette (Spanish/English)➤ Answer incoming calls and places outgoing calls in a courteous and professional manner, identifying self and company.➤ Show empathy, compassion and respect for all callers.➤ Ability to type accurately while speaking with callers during pre-registration and scheduling; multitasking.➤ Knowledge of computers and Microsoft Office software.➤ Knowledge of medical terminology in English and Spanish.

Greater New York City Area

➤ Providing front desk reception support.➤ Managing & maintaining conference rooms. ➤ Answering incoming calls via switchboard and Skype for Business. ➤ Assisting administrative assistants to reserve conference rooms and events.➤ Answer incoming calls, on a multi-line phone system, in a cordial, professional and timely manner.➤ Transfer calls to appropriate individuals.➤ Greet clients and visitors to the office with warmth and professionalism (Spanish/English)➤ Notify employees of visitor’s arrival.➤ Provide high-level services to staff, clients and guests.➤ Handle additional projects as assigned in a timely manner while multitasking reception duties.➤ Handle sensitive and/or confidential document and information.➤ Assists in scheduling coverage for the receptionist department➤Provides Human Resources with detailed and accurate firm wide attendance records.➤Assist Marketing and Business Development departments by updating Inter Action (LexisNexis) database.➤ Overhead paging instructions at the beginning of meeting and in a clear and professional voice.➤ Overhead paging when medical emergencies arrived in a clear, calm and professional manner➤ Volunteered as part of the Medical Responder- CPR/AED

Greater New York City Area

➤ Answer and routed all calls via switchbord➤ Maintained and updated conference room reservation➤ Inputted and updated charge accounts➤ Greeted and directed clients to conference rooms➤