-Develop and execute strategic account plans, achieving a 20% increase in gross margin. Align operational strategies with client goals and contractual commitments.-Manage over 20 daily shipments, ensuring accurate documentation and efficient service. Optimize load board management to enhance coverage and service.-Build strong relationships with clients and internal teams, enhancing client satisfaction and retention.-Identify and resolve complex freight issues, improving service quality and operational efficiency.-Utilize market knowledge for competitive pricing and cost-effective solutions, maximizing profitability.-Work with carrier reps and sales teams to streamline operations and address challenges.-Analyze data to develop plans that mitigate churn risks and identify growth opportunities. Provide performance reports.-Create and maintain SOPs, improving service delivery consistency and operational accuracy.-Onboard and mentor new Operations Coordinators, enhancing team performance.

-Work collaboratively with supervisors and team members to continuously improve Proven Processes and create/update Standard Operating Procedures increasing efficiency and excellence in client service.-Coach and mentor new front office hires by sharing best practices, leading by example and being available for questions and hands on demonstrations.-Lead front office team in completing daily tasks while making progress in short and long term projects.-Manage schedule with routine or urgent appointments, and surgical procedures in a 4 doctor practice.-Prioritize and delegate tasks from Doctors, team members and clients meeting deadlines and exceeding expectations.-Communicate and relay detailed information effectively with clients, team members and medical team to ensure the highest level of client and patient care.-Maintain patient records and documents by obtaining, recording, and updating personal and financial information, delivering to appropriate personnel as needed.-Perform general administrative duties including incoming and outgoing mail, proofreading blog or newsletter posts, filing, copying, faxing documents.-First point of contact via phone and in person, responsible for providing a professional, warm and friendly environment patients and clients.-Maintain professional and courteous demeanor in a fast paced high intensity environment.

-Provide customers with a complete sales solution regarding their wireless needs by building value in our devices, service plans and accessories.-Deliver excellent customer service with every customer improving customer loyalty.-Meet and exceed key performance objectives including sales and customer satisfaction goals.-Answer incoming calls and assisted as needed while taking care of customers in store.-Process payment for in store purchases or bill payments.

-Manage inventory for our company as well as our client's.-Accounts Payable and Receivable.-Implemented standard operating procedures to better manage our business.-Main point of contact for all client relations, issues or concerns.-Oversaw and managed incoming and outbound logistics across the business (Internal and External).-Supervised production and packaging team.-Maintained excellent working relationships with vendors and contracted production team.-Created and presented reports to assist clients to forecast future orders using their order history.-Maintained organized database of all company documents.

-Maintained organized database of all company documents.-Responsible for all administrative tasks.-Assisted CEO in day to day operations to complete projects on schedule and under budget.-Coordinate freight for Specialty Coffee equipment.-Main point of contact for all client needs and concerns.-Established relationships with various vendors to broaden our product line and ensure client's satisfaction.-Assisted clients with accessory and equipment orders.-Managed company inventory.-Worked with service company to assist clients with service calls and preventative maintenance for their coffee equipment.

-Achieved and exceeded 100% of all sales objectives/quota in highly competitive channel management environment. -Built and nurtured relationships with store management and wireless sales personnel of AT&T’s national retail accounts to represent and promote the product line resulting in increased market share.-Established in-store training programs to ensure personnel awareness of AT&T’s brand advantage and how to effectively position the products and services in the market.-Customized and delivered training to fit the needs of each retailer and individual associate by conducting role-plays and mentoring on a regular basis to ensure offers and promotions are flawlessly executed.-Executed existing programs business initiatives and assessed their effectiveness.-Served as a liaison between National Retail Stores and AT&T to identify and resolve issues.-Executed marketing campaigns for product awareness.

-Sold wireless solutions in a retail environment.-Provided an excellent customer service experience.-Thrived in a fast paced retail environment always exceeding quota.-Trained customers on new device and applications.-Inventoried merchandise.

-Provided an Excellent Customer Service Experience to store patrons for purchases and returns.-Supervised and educated customers at Self Check Out registers.-Provided outstanding and quick checkout service to customers at registers.