Stephany Smith Email & Phone Number

Saint Johns, Fl, Us

Jacksonville, Florida Area

Supervise teams of shoppers at multiple store locations to ensure orders are accurately and efficiently completed and the customer and shopper experience is enhanced. Conduct shopper interview, hiring and onboarding processes; hitting targets. Manage training, coaching, and shadowing to provide shoppers with actionable feedback for improvement. Analyze metrics and make recommendations to increase business and partner success. Maintain a positive relationship with partner management teams and associates.

Jacksonville, Florida Area

Strategic management of partner and client relationships with several top five Fortune 500 companies, including a top five ranked client, ensuring all marketing and fulfillment programs are launched and executed flawlessly.Success in developing, managing, supporting and executing complex projects with cross-functional teams.Oversee client merchandise and print inventory status utilizing a Print on Demand system.Responsible for multiple web sites with several hundred products for client online ordering.Coordinate with international clients and external teams including shipping service providers to accomplish client business objectives.Successfully directed new client services team after relocation of client business from another geographic area without interruption of day to day business operations and while maintaining excellent customer service levels.

Jacksonville, Florida Area

Successfully launched and managed a new product line of at-shelf solutions, elevating industry standards.Ensure in-store shelf programs were coordinated, executed and analyzed with excellence.Maintained client satisfaction at multiple major retailers by managing and exceeding expectations.Identified and executed on opportunities to elevate and enhance client relationships.Delivered metrics and measurements which report on activity and actions in the marketplace.Developed retailer and partner relationships for shopper marketing increasing sales.Attained and exceeded sales quotas.Success in increased client confidence and fulfillment for multiple contract awards,

Developed and executed store grand opening playbook including special ads, direct mail, e-mail, events, signage, broadcast and outdoor media. Built and implemented customer retention programs for stores undergoing remodels for 75 stores annually. Designed and implemented strong marketing campaigns including print ads and mass and targeted direct mail to minimize the impact of new competition. Created, managed and executed multi-million dollar budget resulting in over 450 direct mail jobs annually including corporate FSI initiatives and mass mail programs.Secured incremental vendor marketing funds for product launches to support Company goals.Responsible for all marketing aspects of the Winn-Dixie Pharmacy department including: sales growth programs, new service launches, clubs, pricing strategies, competitive blunting and analysis.Managed and coordinated successful marketing programs with Valassis, News America Marketing, Catalina Marketing, CPGs and major food brokers including: Acosta, Advantage Sales and Marketing, and Crossmark.

Maintained the integrity and consistency of the brand by developing and managing all creative elements for marketing campaigns including graphic design, production of broadcast, film editing and final production.Managed all in-store creative, worked with senior store management to ensure program execution.Managed internal production team of seven as well as dozens at multiple production teams, advertising and public relations firms.

Responsible for the production and accuracy of more than 100 versions of the Winn-Dixie weekly ad circular.Coordinated broadcast advertising campaigns including radio, television and in-store radio for general and Hispanic markets.Managed internal production team of four as well of and multiple advertising agencies as well as Hispanic.

Designed and implemented all marketing elements for the conversion of 30 Winn-Dixie stores to the new SaveRite banner. Created marketing program to ensure seamless transition for customer retention and campaign to attract new customers.

Researched, composed and distributed press releases to key media and internal publications for upcoming events for five area hospitals.Organized VIP events for grand opening clinics and facilities.Responsible for content and article submission for a monthly health column in The Orlando Sentinel newspaper.