Managed the day-to-day responsibility for all operational aspects of the business.Built exceptional working relationships with clients and stakeholders, ensuring the business gets the most out of contracts and sales.Was responsible for the management and supervision of the in-house staff, field agents and oversaw the work of the in-house operations teams and external contractors.Liaised with clients/Key Accounts and Distributors regarding the seasonal launches and collections within the Trade sector.Negotiated quotes, contracts and sales with vendors and suppliers while ensuring the continuation and enhancements of services. Grew the overall business sales YoY by more than 200%.Sourced international business at Trade fairs and compiled supplier/distributor agreements and quotes.Supported colleagues by offering assistance and training when required and consistently updated own technical knowledge.Continually monitored the performance of the team to maximise all opportunity and effectively manage costs and put actions into place to offer support where required.Successfully set-up and implemented 2 CRM systems for the business with training to all staff to maximise Customer Account Management and future business