Steph Barrospáez Email & Phone Number

As a Technical Program Manager with a focus on infrastructure teams, I have successfully driven company-wide programs that tackle complex database migrations. Currently, I am spearheading a critical migration from on-premises to the cloud, ensuring a seamless transition that optimizes our systems for scalability and resilience.In my role, I am responsible for identifying, communicating, and managing stakeholders, ensuring all parties are aligned and informed throughout the project lifecycle. I create and maintain vital artifacts that keep programs on track, including dashboards, communication plans, and status updates. These tools are essential for maintaining transparency and facilitating informed decision-making.I lead alignment meetings and meticulously document minutes, ensuring all action items are tracked and addressed promptly. My efforts contribute significantly to the operational health of our platform engineering teams by fostering a collaborative environment and promoting best practices.My key qualities include strong interpersonal skills, exceptional organizational abilities, and a knack for thinking outside the box. These attributes enable me to effectively manage complex projects and drive them to successful completion, thereby enhancing the overall efficiency and productivity of our technical operations.

In addition to my role as a Technical Program Manager at Twilio, I proudly served as the Global Lead for the Latinx Employee Resource Group (ERG). Leading the board, I champion alignment among ERG leads, motivate members, and forge connections with volunteer organizations for impactful events. Through effective communication with executive sponsors, I ensured the ERG's mission—to foster community and contribute to employee development—is realized. This dual role allows me to integrate diversity, equity, and inclusion initiatives seamlessly into our technical projects, creating a workplace where innovation thrives and individuals flourish.

Bogota, D.C., Capital District, Colombia

Central AIAs the Technical Program Manager at Twilio AI | Central AI, I held a pivotal role in managing and optimizing project workflows for both the team. My key responsibilities encompassed:- Leading weekly project synchronization meetings, ensuring alignment across internal teams and fostering collaboration.- Regularly checking in with internal and external team stakeholders to guarantee timely and accurate information updates.- Driving the end-of-life (EOL) process for a product, demonstrating leadership and strategic decision-making.- Active participation in team leadership, contributing to betterment syncs with the Vice President to review product performance.- Collaborating with the Contact Center Quality Analyst (CCQA) team to develop comprehensive team documentation.- Initiating and executing measures to streamline team processes, enhancing efficiency and productivity.- Organizing team lunches to cultivate a positive working environment and strengthen team bonds, especially with local team members.My role as a Technical Program Manager at Twilio AI | Central AI involved a dynamic blend of leadership, communication, and strategic planning, contributing to the overall success of the team.

Bogota,D.C., Capital District, Colombia

Twilio AIAs the inaugural hire for the Contact Center Quality Analyst role at Twilio, I played a pivotal role in establishing and optimizing processes for the AI team. My primary responsibilities included:- Collaborating with machine learning engineers to enhance natural language processing AI models through meticulous data labeling.- Spearheading the creation of comprehensive statements of work for the data labeling process, ensuring clarity and efficiency.- Managing communication with external vendors involved in data labeling to maintain a seamless workflow.- Developing and implementing quality assurance strategies, including the creation of documents to improve model quality.- Played a key role in expanding the team by successfully training and onboarding two out of four additional team members, one of whom ascended to a managerial role overseeing the entire team.My contributions impacted the growth and success of the Twilio AI team, establishing a foundation for continued excellence in AI model development.

Bogotá, Bogotá D.C. Department, Colombia

Oct 2019 - April 2020QA/Trainer for bilingual CS service account in the shopping industry. Tasks included: training new hires and retraining floor staff; create training reports and material for refreshers; QA audits for floor staff and coaching sessions for offending agents; create reports and analyze data from a QA standpoint, for weekly, monthly and quarterly business review; create and develop action plans to help improve QA KPIs; provide floor and chat support for nesting and tenured agents, among others.May 2020 - July 2020QA for bilingual CS service account in the delivery industry. Tasks included: QA audits for floor staff; create reports and analyze data from a QA standpoint, for weekly, monthly and quarterly business review; create and develop action plans to help improve QA KPIs; provide floor and chat support for nesting and tenured agents, among others.

Bogotá D.C. Area, Colombia

SP-EN EN- SP interpretation of medical and insurance calls, among others.

Bogotá D.C. Area, Colombia

Quality Analyst of customer service through social platforms.

Bogotá D.C. Area, Colombia

Customer service agent for Spotify through social platforms.

Barranquilla, Colombia

Digitization of garments and elaboration of distribution map of those in stores.

Diseño de material informativo (eventos, convocatorias, avances tecnológicos) del programa de Diseño de Modas y Alta Costura de la Universidad Autónoma del Caribe.

Professional, Fashion/Apparel Design

Preparation of collections for various market segments, such as women, children, and haute couture, among others. Development of brand.

Post Grad

Creation of integral marketing strategies for brands in digital platforms. SEO and SEM.

Course, Fashion Marketing

Creating marketing strategies focusing on the fashion market, using both traditional and digital methods.

Post Grad, Visual Merchandising

Development of visual marketing plan for clothing brands, both indoors and outdoors, and floorplan.