This company specializes in IT communications across Europe and the UK (Colt). A new department had been set up to help the field operation staff work smarter, and my tasks included:• Dispatching work to the engineers in the UK and Europe, ensuring tasks are dispatched to the correct field operational region within a timely manner.• Ensuring I collected feedback from the field engineers as to how the task went, and if there were any issues to be reported.• Producing a monthly report to the Field Operations Manager.• Speaking with engineers on Microsoft Teams when they had queries with their task / IT system issues.• Responsible for a centralized email inbox, responding promptly to emails from third party providers, customer service and general queries from other departments within the company.• Responsible for ensuring that returned materials went back to our allocated warehouses, inputting all the products id numbers, weight / package size and collection address, and providing returned labels, so that I could organize with DHL the collection.• Running a daily morning meeting to the team, on Teams as to what work needed to be done in that day / address any issues / problems.• Responsible for 2 members of staff.

This company was a national company specialising in Funeral Plans covering the whole of the UK.Account Manager for New / Existing BusinessPromoted in February 2021, to speak with Funeral Directors on panel who I had a good working relationship, to see if they would be interested in selling our funeral plans directly from their own branch to potential customers.This job involved a lot of account management, guiding the Funeral Directors how to fill in the paperwork, general queries and to ensure all FD queries were answered. To ensure all the funeral plans the Funeral Directors sold, that the customer’s payment is taken and the funeral plan is put on the system promptly, and letter and certificates sent out to the customer in a timely manner.This job involved traveling around the North West area visiting existing Funeral Directors and making new appointments with new Funeral Directors to inform them about the funeral plans they could offer through Prosperous Life.I was also responsible for time of need enquiries from our customers and Funeral Directors, this was at the time of Covid and involved dealing with a number of urgent enquiries and ensuring that the deceased were collected by the Funeral Director in a timely and calm manner and that the customer’s next of kin were kept up to date.Responsible for 1 member of staff.

This was a national company who specialised in home improvements.B&Q AdministratorI started off temping in the contracts team and got taken on permanently, looking after the B&Q account which included receiving emails from B&Q, and managing the process from start to finish, including arranging surveys, dealing with queries, processing the surveys and using the CRM system to put sales on order, ensuring that I had delivery dates, arranging installation dates with the installation branches, arranging purchase order numbers with B&Q so that the company were paid in a timely manner. Service Plan AdministratorIt was decided by the company that Norwich would close down and all facilities would be run from head office in Winsford, my Manager asked me to go down to Norwich office and learn about the Care Free Service we offered with all windows/doors, this was called RRSA and generates a lot of profit for the company every month, as customers paid an annual fee for the service plan. The job entailed following strict deadlines along the month, where certain activities happened, such as sending out 800 letters every month, setting up direct debits for the new customers, ensuring the BACS was sent to banking on the correct date each month, dealing with RRSA enquiries, inputting bank mandates onto the system, processing BACS cancellations from banking.The RRSA for North and South generated approx. £300,000 per month, so it was essential I looked after this project.Payroll SupervisorWhilst learning / looking after RRSA, I also run payrolls for North Sales which involves processing wages for the sales people in the North. This involves working out commissions / debiting sales people and working with the Sales Manager and Sales Director to ensure I got the wages to banking by 2 pm every Tuesday. I also manage 3 people in the North team to ensure all the payrolls go out on time, and assist when required.

Covering Chester and Wrexham area, working on permanent vacancies ranging from admin, customer service, accounts, reception, marketing and IT.

Responsibilities included:• Meeting with employers explaining about the benefits of IT apprenticeships.• Advertising apprentice vacancies on apprenticeship.org and Reed.• Attending careers events promoting apprenticeships• Initial assessment of potential learners in numeracy, literacy and ICT.• Signing up new learners up onto the relevant NVQ programme using SFA appropriate paperwork.• Managing 1 members of staff.• Cold calling employers via the telephone and face to face• Health and Safety vetting employers premises.

• Recruitment of new apprentices into the different sectors we offer and ensure that we hit the Skills Funding Agency target.• Signing up new apprentices and completing sign up paperwork.• Health and Safety vets of all new premises.• Meeting with new employer’s face to face discussing their apprenticeship needs / selling the benefits of apprenticeships.• Taking recruitment specifications of the apprentice vacancy, and advertising the vacancy on the relevant job sites.• Screening apprentices for suitability and giving tips / recommendations to apprentices at interview.• Organising interviews on behalf of the employer.• Running and organising assessment centre days for the recruitment of a large number of apprentices on behalf of a customer.• Keeping in regular contact with customers and ensuring we have a good working relationship.• Managing 2 staff to ensure applicants were being forwarded to the employer within the time span. Also managing that the processes I instilled are being followed, so that everything runs smoothly.• Attending careers events at Schools, Job Fairs, Job Centres and Youth Support Services, and speaking with young people about apprenticeships and the vacancies we have.• Promoting 24+ loans and signing up 24+ loan learners onto the relevant programmes. • Telesales / cold calling – calling local businesses in the area, to see if they would like to take on an apprentice or have a young person who needs training. Also face to face cold calling to local businesses and emailing.

Responsible for the total recruitment targets for the North Region. With responsibilities for new and existing business along with a high focus on learner retention. When I initially started this position, the following processes had to be put into place in order for recruitment starts to increase:• Sorted out testing venues for the North East and North West to ensure all test centre's held at least 30 applicants, so we could test once a month rather than several times a month. I also allocated assessors to help out at the test centres and arranged the dates for the whole year. This in turn reduced applicant numbers waiting and I monitor this on a weekly basis.• Sorted out the applicant spreadsheet North East and North West to ensure both are the same so at a glance we can see what applicants are outstanding, matched, interviews arranged etc.• Took control of the vacancy spreadsheet, and made sure every vacancy was being worked on, and gave weekly feedback to the senior management team. • Tracked recruitment activity more closely, created a weekly sheet reviewing what recruitment has happened in the week i.e. number of new vacancies, applicants matched and starts that have happened within that week.• Implemented daily reporting for the recruitment team to text, phone or email me of how many new vacancies they have got, how many they have matched and how many starts. This was to increase focus within the recruitment team.• Presented at regional meetings the importance of recruitment within the business.• Organised matching and vacancy recruitment days for the North West and North East regions.Other responsibilities included:• Matched applicants to appropriate client recruitment vacancies.• Worked in the North West area recruiting and matching suitable applicants.• Health and Safety vetted potential client premises.

My responsibilities included:* Producing workbooks for the relevant courses.* Sending out joining instructions to the delegates.* Liaising with the Consultants about course content.* Answering incoming calls / making outgoing calls.