Stephanie Bruce Email and Phone Number

Revenue Operations as a Service (ROaaS) consultancy helping your seed round through Post-IPO company maximize Lead-to-Close processes and systems flow so you can focus on your product and executing your go-to-market strategy.Specializing in GTM (prospecting, CRM, sales engagement, success and support) tool set up, reporting and management, CPQ / deal operations development, partner portal and channel strategy.

Scaling the operational capabilities of Grafana's Go-To-Market organizations by leading the overall strategic direction and execution of the team that designs, builds and implements technology solutions aligned to business processes.

Partner Operations lead - Support the creation and growth of Partner Sales from 3% of Zendesk sales share to 25% by 2022 by providing sales operations (forecasting, territory management, insights, long range planning), and improving go-to-market processes like deal registration, marketing, order management, and invoicing. Business Operations - Plan, integrate and ensure adoption of new tools and processes (Outreach, Deal Approvals, SFDC CPQ, Gainsight), convene and manage cross-functional tiger teams to improve efficiency and optimization of end-to-end Lead to Close sales processes. Help stand up new overlay teams and GTM strategies (Sales <> CS collaboration, Renewals, Indirect sales process, SMB Startup initiatives, Tech Alliance program management)

-Enhancement of quote-to-close processes to scale business functions. Outcomes include reduction in time & resources spent processing orders / certifying bookings, accelerated resolution of support and change requests, cost-savings for sales administration support- Functional lead for new sales motion and product launches, system changes. key projects: CPQ, Multicurrency, Programmatic selling, accelerated upsell process, auto-renewalsBuilt / Manage team responsible for:-SDR territory mgmt and lead routing-Sales Support Management: pipeline support, contracts, non-standard deals, post-sales change order-Order processing-Offshore admininstration support

- Define policy and strategy for expanding global channel operations to scale into Cisco's channel organization, growing Meraki distribution footprint to over 150 distributors- Build a team to regionally manage deal fulfillment process between sales and our distributors and direct resellers, providing deal escalation support, logistics support, policy enforcement- Contract management for distribution partners- Lead introduction of Meraki to new Cisco regions (EMEA, LATAM, APJ)- Develop programs to train and support new long-tail channel partners- Create tools and processes to better manage multinational deals, giving operations teams ability to provide better visibility of resources and availability of product to our sales team in a rapidly expanding landscape. - Drive operational improvements in deal management between partners, support services and order operations

- Manage transition of two of our largest distribution to the Cisco global pricelist, - Onboard 45 new distributors in Europe, Japan, South Korea and South America- Develop program to onboard new partners through distribution and gain mindshare from cisco-focused resellers.- Optimized our LATAM export process to help grow our reach and ease of business.

Channel Sales Operations- Create and optimize internal channel processes, scaling a growing channel team managing 100% year over year growth in revenue and 5x growth in partner relationships-SFDC processes built: commissions tracking and auditing, partner application and onboarding management, channel account ownership and transfer, non-standard quoting, NFR approvals, deal registration, channel report types, Cisco channel account alignment, Cisco CAM/DAM commissions reporting- Create rep and management level tracking of channel sales and growth for internal and external consumption. Dashboards managing pipeline funnel, deal registrations, product mix, weekly sales tracking, quota attainment, large deals, process adoption, activity tracking- Build and maintain an SFDC.com managed partner portal with multiple interfaces for resellers (deal registration, sales onboarding and technical enablement), distributors (deal tracking and pricing validation), and internal integration with Cisco (sales and technical onboarding and training, cross-system deal validation)Cisco Channel Sales Integration - integrate the Meraki channel sales and process into the Cisco sales structure.- Complete proof of concept and QA with Cisco IT, working with internal operations teams to develop a complete solution for transition of existing salesforce into product specialist roles with expanded functionality in order to maintain speed and efficiency of existing sales cycle- Develop relationships with strategic partners and distributors for pilot orderability- Managing pilot deal flow, rep engagement and training- Train legacy resellers on new quoting and ordering processes- Onboard new distribution partners- Build process materials and training collateral

Maker of small batch, hand-made quinine tonic syrup. Made with whole ingredients, locally sourced when possible, and sustainable. I worked on production and sales as well as managing marketing. www.candbsbottling.com

Youth development through rugby. Using Positive Coaching Alliance techniques, strengthening youth character, conditioning, community and academic commitment by integrating the core values of rugby into a distinct and inclusive teams sports experience.

Transitioning from my experience as a high-level rugby player, I began referring in the fall of 2010. I have since refereed in Canada and Germany, and hope to expand my experience in high level sevens tournaments.

Identify appropriate metrics to track and evaluate sales performanceDevelop and execute sales programs to drive incremental revenue growthLead new hire sales training on reporting and monitoring sales patchBuild real-time reporting tools for field, management in salesforce.comServe as a central interface between the field, inside sales, and marketing / sales execution on new campaignsAnalyze usage and effectiveness of marketing / sales execution campaigns

Manage outsourcing program for EMEA and APAC regionsManage all pre-sales activities related to contract renewalsDevelop department*s best practices and responsibilitiesScale department roles and responsibilities from two representatives to eight, as well as off-shore teamsPoint of contact for all cross-organizational responsibilities

Represented the United States on National 15's Team (2005-6,2009-10), National 7’s Team (2004,2006), and the Under-23 Team (2004).

Journalist specializing in US women's rugby.Published several articles in Rugby Magazine and Scrumqueens.com

Chase Corporate Challenge – Registration Coordinator 2007RhodyCo Productions – Event Day Management Feb ’07 – Apr ‘09

Media Relations Coordinator for Gore-tex Transrockies RunLead Media Relations Coordinator and Copywriter for Primal QuestAccount Manager, Race Director for SF Komen Race for a Cure, See Jane TriAssistant Race Director for King Oscar Presidio Trails RunAccount Manager for Adventures in Travel Expo and Luxury ShowCopywriting and media pitching on various accountsAssistant to the President

Inbound Customer Service Rep. Email and Phone support.