Stephanie Burda Email & Phone Number

United States

Chicago, IL

• Managed a high volume of customer accounts with expert product knowledge and familiarity with market trends
• Resolved all experience, product, and billing escalations while maintaining strong relationships with new and longtime customers
• Provided best in class customer support for hundreds of users; closing 500 Zendesk contacts weekly with swift response time and a strong phone presence
• Owned NPS and customer satisfaction metrics for Sittercity customers and develop plans for addressing dissatisfied customers
• Mediated user-to-user disputes and sensitive incident reporting
• Triaged and documented technical issues and feature requests for app and web-based platform

Chicago, IL

• Writing, editing, and iterating on UI text, feature names, and in-product tips to drive feature adoption
• Communicated with UX designers, PMs, content managers, and engineers to maintain a consistent, authentic brand voice
• Created evergreen content for weekly blog posts and email distribution
• Produced short form video content to educate + introduce users to two newly released product features (Availability + Request to Interview)
• Drafted creative CTAs for weekly membership email distributed to 190,000+ customers, successfully achieving a 2% weekly subscription conversion
• Produced instructional onboarding videos from concept to post-production - distributed to 100 applicants/week

Chicago, IL

• Conceptualized and produced 2017 Giving Tuesday Campaign, highlighting CWHC programs and wishlist
• Contributed copy to accompany year-end appeal to be later distributed through “e-blast” and social media channel
• Assisted in the production of CWHC’s e-newsletter, website, social networking sites and other client-facing communication efforts
• Completed data entry and analysis for client satisfaction and demographic surveys; observed qualitative pulse on confidential patient feedback

Chicago, Illinois, United States

• Produced over 25 student engagement programs and events and coordinated all community partnerships
• Managed the operations of Plymouth Fitness Center and staff of 8 student workers

Chicago, IL

• Developed original multimedia promotional content for nonprofit specializing in leadership and fitness for girls
• Directed, photographed and edited event videography for annual gala, highlighting Leo Burnett #likeagirl campaign, Israel Idonije of the Chicago Bears, and a successful fundraising effort worth over $270,000
• Produced promotional content for Summer Camp Appeal campaign, highlighting donor request to fund leadership opportunities for participants
• Produced and edited staff training videos and multimedia resources for volunteers

Berwyn, IL

Chicago, Illinois, United States