Steph Chaplin Email & Phone Number

Portsmouth, England, United Kingdom

South East

Senior Sales ConsultantA job in which you are given an area to develop and build customer relationships within. I create my own diary and I am responsible for making the best sales opportunities from my time. I doubled the contacts given to me from the start and built very strong business relationships within a very short period of time. Once I had defined a strong customer need for my products I booked presentations across my area on a regular basis to sell these products. Ranging from life insurance to investment and saving products I present to as large as 300 strong audiences. I capture and explain the need for this audience to want my product as well as making it captivating an exciting from just my words. I have been made team leader of five people within my area making myself responsible to share my knowledge and expertise to increase their confidence and drive them to be the best they can. This includes hosting meetings and problem solving between members. I am the highest sales person within the company which covers UK Germany and Cyprus and also the highest earner. I can easily share my enthusiasm and concur any problems or blocks within sales/contacts. I am confident with my wide knowledge of sales and my people skills I could achieve high figures and outstanding rates of customer service within any sphere.

Role includes :Identifying and meeting customer needs, ensuring customer satisfaction, store management, external promotion and systems and process management while being responsible for maintaining high store standards, sales figures and motivating/managing staff Achievements Achieved Top 10 position in the company every month since I startedSales Legend status which was obtained by achieving 100% and exceeding a further 75%Implementation and maintenance of 'pride for store standards" which set benchmark for company. Resulted in the opening of a large store which has become a UK Flagship store, one of the top 10 with record figures which received national recognition Achieved record Sunday Sales results in the division whilst being recognised by regional and divisional managers for our success, and ensuring high store standards were kept in terms of store presentation and staff ability along with service standards we provide.Became Sales Champion which is where I am contacted to provide sales support to other stores and colleagues as well as to also improve their techniquesMultiple awards for achievement including Holidays, TV, Wii Console, Laptop and many more.

Customer Service, hitting and excelling targets of all KPI's.Achieved rapid progression from Starter to GoldBecame a team leader. Running the team on a regular basis.

Customer Service, Sales development and techniquesAchieved Travel and Tourism NVQ as well as Health and Safety Qualifications.100% mystery shop awards and top sales person every month since beginning.