Stephanie Colombo Email & Phone Number

Fort Collins, Co, Us

*Drive the renewal of Oracle's premier support services contracts to existing customers *Responsible for timely renewals for medium-sized customers in assigned territory. *Educate customers on business practices and any associated contractual implications. *Ensure customer awareness and understanding of applicable elements of the Support portfolio. *Meet productivity expectations on outbound calls for renewals. *Manage exceptions for customers with issues that may delay or inhibit renewals. *Identify and transfer leads to sales reps for top-tier opportunities. *Accurately forecast business targets and opportunities in territory.

*Support Renewal Sales Team by processing various quote requests *Research and validate serial numbers, customer data, and complex pricing scenarios *Designated Super User for the Public Sector Complex Quoting Team *Trained in the scheduling process for incoming orders from our Value Added Distributors *Knowledgeable in the processes and policies for crediting customer's accounts *Work exceptionally well in large complex quote orders

*Performed maintenance on service contracts for various customers *Developed and maintained positive relationships with Sun's customers, sales representatives, and engineers *Managed service contracts worth up to $11 million *Assisted customers with Global Warranty Registration requests *Managed database integrity by ensuring Sun's equipment is accurately documented off-site and internally *Responsible for training new employees internally and internationally on Sun's operational processes *Collaborated with Sun's business partners to ensure the effective delivery of services to their customers

*Helped decrease the department's inventory shrink by 0.8% (~$300,000) *Provided excellent customer service by suggesting products for our customer's specialized projects *Prepared presentations for various Do It Yourself clinics *Conducted numerous Do It Yourself clinics on a variety of topics *Aided in annual inventory preparations that helped my store have the best shrink percentage in the district *Assisted the department manager with daily duties related to running the department *Developed work lists for the associates to use that helped improve and organize the department *Maintained a strong working relationship with our product vendors *Led various projects related to the set up and take down of seasonal product layouts *Trained new associates on product knowledge and daily duties of the department *Completed all projects given to me by management in a time efficient and organized manner

*Managed every aspect of game promotions at all home baseball games *Recruited fans to participate in the contests held between innings *Recorded highlights and statistics from the game to be delivered to different media outlets *Captured memorable moments from various games through photography and posted them to a website I created *Created a picture slideshow on CD of the entire season and presented it to the team and their host families