Stephanie Craig Email & Phone Number

Dundee, Gb

Dundee, Gb

Dundee, United Kingdom

Experienced Implementation Project Manager specialising in critical healthcare projects, with a proven track record of success in leading and delivering complex initiatives. Promoted to the role in May 2016, I have consistently provided leadership and managerial support, ensuring the successful delivery of projects while maintaining a focus on client satisfaction and organisational effectiveness.In my role, I am accountable for managing the end-to-end delivery of healthcare projects… Show more Experienced Implementation Project Manager specialising in critical healthcare projects, with a proven track record of success in leading and delivering complex initiatives. Promoted to the role in May 2016, I have consistently provided leadership and managerial support, ensuring the successful delivery of projects while maintaining a focus on client satisfaction and organisational effectiveness.In my role, I am accountable for managing the end-to-end delivery of healthcare projects, including overseeing project teams and coordinating with various stakeholders. I am adept at providing technical updates, managing client progress meetings both on and off-site, and collaborating closely with departmental managers to streamline operations and promote overall company effectiveness.Key highlights of my experience include:Organising and facilitating Project Steering/Operating Committee meetings to drive project alignment and decision-making.Planning and executing projects using Vision products such as Vision Anywhere, Shared Practice Access, Shared Appointments, Community, and My Health Online.Managing project teams, including third-party vendors, to ensure projects are executed using agreed standards and processes.Maximising and meeting Project Key Performance Indicators (KPIs) to ensure project success.Writing comprehensive project progress reports and identifying and processing contract variations as needed.Tracking project activities against detailed plans and ensuring all project documentation is up-to-date and accurate.Proactively resolving problems and issues that arise during project execution and escalating concerns to senior management when necessary.Providing project support for off-site activities, ensuring seamless project implementation and delivery.Notable projects I have led include federated working, MOD contract, and third-party integrations. Show less

Dundee, United Kingdom

In March 2015 I was promoted to Second Line Support Analyst. As a 2nd line Support Analyst, I have additional duties and responsibilities to manage and resolve more complex issues that were otherwise unresolvable by first line. I would liaise with QMT, Problem Management and Development to aid in my investigations, whilst also reporting, identifying and managing any potential problems or bugs within the software or environment. I also carry the role of Team Leader, I would mentor and supervise… Show more In March 2015 I was promoted to Second Line Support Analyst. As a 2nd line Support Analyst, I have additional duties and responsibilities to manage and resolve more complex issues that were otherwise unresolvable by first line. I would liaise with QMT, Problem Management and Development to aid in my investigations, whilst also reporting, identifying and managing any potential problems or bugs within the software or environment. I also carry the role of Team Leader, I would mentor and supervise the team of first line analysts. The role of Team Leader is similar to that of a supervisor and this would involve answering any queries and offering guidance on any investigations.Duties:Dealing with escalated issues to ensure smooth running IT systems at practices in Wales, Scotland and Northern Ireland.Liaising with 3rd party support if required.Providing first and second line support to clients via telephone and email for the range of services and products provided.Troubleshooting and configuring computer hardware including support of printers, monitors, mouse & keyboards, Jayex boards and patient check in screens.Troubleshooting and configuring software issues including software support for Vision 3, Vision Anywhere, Vision 360, Vision Online Services and Individual Health Records. Show less

Dundee Area, United Kingdom

• Providing remote and Desktop support to GP surgeries• An excellent understanding of clinical systems• An excellent understanding of windows operating systems• Excellent fault finding and problem solving skills• FoxPro database maintenance• Knowledge of Foxpro and PostgreSQL• Windows Domain setup• Proficient with windows XP, 7, server 2003-08 & MS Office• Providing support to both FAT and THIN client systems• Centrastage deployment and… Show more • Providing remote and Desktop support to GP surgeries• An excellent understanding of clinical systems• An excellent understanding of windows operating systems• Excellent fault finding and problem solving skills• FoxPro database maintenance• Knowledge of Foxpro and PostgreSQL• Windows Domain setup• Proficient with windows XP, 7, server 2003-08 & MS Office• Providing support to both FAT and THIN client systems• Centrastage deployment and scripting• Incident managemnt Show less

Unit 6B, City Quay, Camperdown Street, Dundee

Business activities:Taking responsibility for the business performance of the restaurant.Analyzing and planning restaurant sales levels and profitability.Organizing marketing activities, such as promotional events and discount schemes.Preparing reports at the end of the shift/week, including staff control, food control and sales.Creating and executing plans for department sales, profit and staff development.Setting budgets and/or agreeing them with senior… Show more Business activities:Taking responsibility for the business performance of the restaurant.Analyzing and planning restaurant sales levels and profitability.Organizing marketing activities, such as promotional events and discount schemes.Preparing reports at the end of the shift/week, including staff control, food control and sales.Creating and executing plans for department sales, profit and staff development.Setting budgets and/or agreeing them with senior management.Planning and coordinating menus.Front-of-house:Coordinating the entire operation of the restaurant during scheduled shifts.Managing staff and providing them with feedback.Responding to customer complaints.Ensuring that all employees adhere to the company's uniform standards.Meeting and greeting customers and organising table reservations.Advising customers on menu and wine choice.Recruiting, training and motivating staff.Organising and supervising the shifts of kitchen, waiting and cleaning staff.Housekeeping:Maintaining high standards of quality control, hygiene, and health and safety.Checking stock levels and ordering supplies.Preparing cash drawers and providing petty cash as required.Helping in any area of the restaurant when circumstances dictate. Show less

Dundee, United Kingdom

Escort customers to their tables. Inform customers of daily specials and soup of the day. Present menus to patrons and answer questions about menu items, making recommendations upon request. Explain how various menu items are prepared, describing ingredients and cooking methods. Check customer's identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Serve food and/or beverages to customers; prepare and serve specialty dishes at tables… Show more Escort customers to their tables. Inform customers of daily specials and soup of the day. Present menus to patrons and answer questions about menu items, making recommendations upon request. Explain how various menu items are prepared, describing ingredients and cooking methods. Check customer's identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Serve food and/or beverages to customers; prepare and serve specialty dishes at tables as required. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Input all food and drink checks onto the system so the total meal cost is correct when printed. Stock service areas with supplies such as coffee, food, tableware, and linens. Show less

Scrabster

My part-time job on Saturdays, and as part of a school community placement, was at a small computer company called "Jektec". I was being trained there to diagnose and rectify problems, replace faulty components, and remove harmful viruses from customers' computers. I work out front in the shop, dealing with the customers and working on the till. I really enjoy the work there, especially dealing with the customers and speaking to them. I like working as part of a team, and both these jobs have… Show more My part-time job on Saturdays, and as part of a school community placement, was at a small computer company called "Jektec". I was being trained there to diagnose and rectify problems, replace faulty components, and remove harmful viruses from customers' computers. I work out front in the shop, dealing with the customers and working on the till. I really enjoy the work there, especially dealing with the customers and speaking to them. I like working as part of a team, and both these jobs have given me plenty experience of this. I have found that in order to succeed as a team you really need to be flexible and help out your co-workers in small businesses or things can just fall apart. I can say that from both of these jobs I have developed a very conscientious attitude to any jobs I undertake. Duties included:Installing & configuring computer systems using different build technologiesLearned computer architecture and binary, hex and decimal mathematicsLearned how to use all microsoft office softwareMet customers face to face and handling & prioritising problemsPerforming routine backups & archival of files to assist with disaster recoveryEscalating and identifying any critical issues.Analysing user support statistics/data and recommending appropriate measures.Answering incoming calls from clients, processing emails and logging calls,.Following procedure/checklists and updating support documentation Show less

My part-time job on Saturdays, and as part of a school community placement, was at a small computer company called "Jektec". I was being trained there to diagnose and rectify problems, replace faulty components, and remove harmful viruses from customers' computers. I work out front in the shop, dealing with the customers and working on the till. I really enjoy the work there, especially dealing with the customers and speaking to them. I like working as part of a team, and both these jobs have… Show more My part-time job on Saturdays, and as part of a school community placement, was at a small computer company called "Jektec". I was being trained there to diagnose and rectify problems, replace faulty components, and remove harmful viruses from customers' computers. I work out front in the shop, dealing with the customers and working on the till. I really enjoy the work there, especially dealing with the customers and speaking to them. I like working as part of a team, and both these jobs have given me plenty experience of this. I have found that in order to succeed as a team you really need to be flexible and help out your co-workers in small businesses or things can just fall apart. I can say that from both of these jobs I have developed a very conscientious attitude to any jobs I undertake. Duties included:Installing & configuring computer systems using different build technologiesLearned computer architecture and binary, hex and decimal mathematicsLearned how to use all microsoft office softwareMet customers face to face and handling & prioritising problemsPerforming routine backups & archival of files to assist with disaster recoveryEscalating and identifying any critical issues.Analysing user support statistics/data and recommending appropriate measures.Answering incoming calls from clients, processing emails and logging calls,.Following procedure/checklists and updating support documentation Show less

Diploma Of Higher Education, Computing

Activities and Societies: Morgan Rugby Football Club & Abertay Women's Rugby Football Club

Education record