Stephanie Cook work email
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Stephanie Cook personal email
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Hi! I’m Steph. I’m an experienced operator, change agent, and team builder. With 20 years experience at some of the world's fastest-growing companies, I’ve led teams of 30-300+ to pioneer new products and services, and delight customers. A bit more about what makes me unique:Building teams: My greatest strength is leading and developing others. I advocate for people by clearing roadblocks, offering candid feedback, and providing meaningful work to help them to achieve their goals. I excel at clearly defining the vision and targets, and rallying teams around the “why”. I simplify competing priorities to help others to develop concrete action plans. I give runway, but I’m also not afraid to roll up my sleeves alongside those I lead. I love helping others to do more than they thought possible.Scaling: I get excited about big growth targets. I’m oriented toward experimentation, calculated risk-taking, and finding efficiencies to scale fast. I'm always looking for unlocks that lead to step-function growth. There’s nothing I enjoy more than building high-performance teams to accomplish something that hasn’t been done (that big) before.Strategic vision: I actualize ideas by bringing together cross-functional stakeholders to build a bold future. I’ve been at the forefront of designing new orgs to meet changing business needs, launching new physical sites, and innovating new services and products for customers. I know when to “ship”, how to leverage customer feedback for continuous improvement, and what it takes to build for sustainable growth.Operational excellence: I’ve spearheaded improvements to organizational design, tooling, safety, and process workflows leading to multi-million dollar technology savings to improved satisfaction scores to reduction in cycle times. I teach others how to find and remove waste from their operation to maximize value delivered to the customer.
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Vice President OperationsInspectify Dec 2021 - PresentSeattle, Wa, UsAt Inspectify, we are the market leading inspection services platform for consumers, brokerages, investors, lenders and insurance providers nationwide. Our software streamlines the inspection experience and creates the single most comprehensive data set of every single home. -
Board MemberBusinesses Ending Slavery And Trafficking (Best) May 2020 - Dec 2023Seattle, Washington, UsI'm proud to serve on the Board for Businesses Ending Slavery & Trafficking (BEST). Through training and partnership, they equip leaders to use the power of business to prevent human trafficking and improve the lives of victims. -
Vice President OperationsTranswest Transportation Jun 2020 - Dec 2021Seattle, Washington , UsAs the VP, Operations at TransWest, I ensured the success of shuttle operations, charter services, and parking solutions for some of the most well-respected brands in the world. Led team of 300+ operations, fleet, safety, compliance, and training professionals to continuously improve current service lines while preparing for new account rollouts. -
Head Of Driver Service OperationsLyft 2018 - 2020San Francisco, Ca, UsReporting to the COO and VP of Global Operations, my team drove the vision and strategy for service across 800+ field team members. We developed the principles, processes, training, and tools to empower the frontline to deliver a consistently great experience for drivers at 150+ in-person service locations.Awarded Employee of the Fortnight by COO for February 2019 in recognition of my impact to the field organization and innovation on behalf of the driver community. -
Sr Manager, Pacific Northwest OperationsLyft 2017 - 2018San Francisco, Ca, UsLed 25-person operations, fleet, and service teams across Washington and Portland to achieve 20+ point market share gain. Launched Lyft's first ever EV Express Drive fleet. Prototyped car care rewards partnership with female-owned, local maintenance provider to service more than a thousand Lyft vehicles at steeply discounted rates. -
Seattle Operations ManagerLyft 2015 - 2017San Francisco, Ca, Us -
Sr Pm, Customer Experience For Amazon CampusAmazon 2014 - 2015Seattle, Wa, UsAs a leader on the Campus team, I made history at Amazon by defining the customer experience standards and training curriculum for the first physical retail experience. I managed store readiness for launch, including building the staffing strategy and labor planning model, service processes and tools for a flexible student workforce. I also established customer service metrics and feedback mechanisms to drive new products and improvement to the front-of-house experience. -
Manager, Worldwide Operations Learning SolutionsAmazon 2014 - 2014Seattle, Wa, UsBuilt a 10-person team responsible for the design, development, and facilitation of foundational and continued leadership development programs for 8,000+ worldwide operations leaders in more than 80 locations. We standardized the onboarding, assimilation, and operational excellence programs for regional learning teams located in China, Japan, India, Europe, and North America. -
Learning & Development Manager, Worldwide Operations & Customer ServiceAmazon 2013 - 2014Seattle, Wa, UsLaunched and managed the Operations Leadership Institute in Phoenix, AZ to develop leadership capabilities and a culture of continuous improvement for Operations, Transportation, Supply Chain, and Fulfillment Support leaders across North America. -
Senior Leadership Development SpecialistAmazon 2011 - 2013Seattle, Wa, UsChampioned large-scale operational change initiative, Attack Processes and Engage People, through rigorous train-the-trainer and scalable deployment plan to 2,000 operations leaders. Selected to travel to China to establish leadership standards with the executive team. Drove participation from 7% to 90% in critical talent assessment program, Making Great Hiring Decisions. Increased capacity to deliver by certifying 60 leaders as teachers. Third person at Amazon to earn Master Trainer status. -
Training And Development ManagerAaa Washington 2009 - 2011Bellevue, Washington, UsEnvisioned, developed, and launched 12-month Leadership in Action program for all operations and customer service leaders. Defined leadership competencies, assessed performance gaps and development needs, and designed informal, on-the-job, and classroom learning experiences. Created an online performance support portal with access to just-in-time tools, resources, and best practice sharing forums. -
Corporate Training ManagerPaccar 2006 - 2009Bellevue, Wa, UsLed corporate team to provide oversight to decentralized, global training organization to execute the learning and leadership development strategy for 22,000 manufacturing, service, and business operations employees in North America, Europe, and Australia. Managed the PACCAR Institute for Managerial Leadership, collaborating with consultants and PACCAR professionals to deliver week-long intensive operations leadership training. Directed the Emerging Leaders Roundtable by engaging senior managers with early career professionals in an innovative 16-week participant-driven, group mentoring program designed to provide company perspective and career guidance. -
Program Coordinator, Experiential LearningExecutive Edge 2004 - 2005
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Hr Executive Team LeadTarget 2003 - 2004Minneapolis, Mn, Us
Stephanie Cook Skills
Stephanie Cook Education Details
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Seattle UniversityAdult Education And Training -
Kent State UniversityInterpersonal Communication
Frequently Asked Questions about Stephanie Cook
What company does Stephanie Cook work for?
Stephanie Cook works for Inspectify
What is Stephanie Cook's role at the current company?
Stephanie Cook's current role is VP Operations at Inspectify.
What is Stephanie Cook's email address?
Stephanie Cook's email address is st****@****ail.com
What schools did Stephanie Cook attend?
Stephanie Cook attended Seattle University, Kent State University.
What skills is Stephanie Cook known for?
Stephanie Cook has skills like Leadership Development, Training, Talent Management, Program Management, Management, Instructional Design, Onboarding, Employee Engagement, Employee Training, Performance Management, Process Improvement, Team Leadership.
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